Service Manager (Aftersales - Storage Systems Industry)
Location: Cardiff
Salary: £55,000 - £60,000 + Profit Share Bonus + All Equipment Provided + Permanent role + Pension + Holiday
Links Recruitment presents a fantastic opportunity to work within a well-established and growing company who work with a range of clients within the storage systems industry.
Role Overview:
In this role, the Service Manager will be responsible for managing the Aftercare division of the business. The role will require managing all aspects of aftercare-related tasks including generating quotations, ordering parts, scheduling engineers, determining routing, and prioritising jobs.
It also involves upselling additional services, reviewing technical catalogues, and maintaining effective communication with customers and suppliers to ensure smooth and efficient after-sales operations.
Responsibilities:
1. Developing and implementing service standards and procedures for the service delivery department.
2. Setting up and maintaining the service desk.
3. Scheduling of Engineering Manpower.
4. Supervising other members of the service delivery team.
5. Maintaining customer relationships and improving response and delivery times.
6. Updating service methods to improve overall efficiency.
7. Resolving any service problems and customer complaints.
8. Conducting periodic appraisals of team members and identifying areas for improvement.
9. Creating and presenting regular reports to senior management.
10. Preparing and providing accurate maintenance and repair quotations to customers.
11. Ensuring all purchase orders are correctly documented and tracked.
12. Instructing customers on equipment operation, care, and maintenance.
13. Ordering necessary parts and materials required for service, maintenance, and repairs.
14. Providing recommendations for advisory work and additional services based on maintenance inspections.
15. Utilizing technical catalogues to identify correct parts and service requirements.
16. Maintaining regular communication with customers regarding their maintenance and repair needs and status updates.
17. Developing and maintaining strong relationships with suppliers to ensure high-quality parts and timely delivery.
18. Negotiating with suppliers for the best prices and terms.
Qualifications & Experience:
1. Technical/Business Management qualifications or equivalent; additional certification or training in service/aftercare/maintenance preferred.
2. Ideally experience as a Service Manager or in a similar management role.
3. Proficiency in using service management software and Microsoft Office Suite.
4. Excellent communication and interpersonal skills.
5. Strong organizational and multitasking abilities.
6. Ability to work under pressure and handle challenging customer interactions professionally.
7. Customer-focused with a commitment to providing exceptional service.
8. Strong attention to detail and accuracy.
9. Effective problem-solving skills.
10. Ability to work collaboratively with team members and external partners.
11. Sales-oriented with the ability to identify and pursue upselling opportunities.
Location: Cardiff - office based
Hours: Monday - Friday, 9:00am-5:30pm #J-18808-Ljbffr