Job Description
TPS Parts Sales Executive
Who are TPS?
TPS provides independent garages and bodyshops with high-quality Genuine Parts and products necessary for servicing and repairing Volkswagen Group vehicles. TPS is part of the Volkswagen Group, which includes Audi, SEAT, ŠKODA, Volkswagen passenger cars, and Commercial Vehicles. TPS has a national network of TPS Centres with a 1,500-strong workforce and a management team dedicated to creating a motivating and inclusive workplace where employees are recognized and rewarded and encouraged to pursue Learning and Development.
Launched as a new brand concept in 2006, TPS operates on an Agency Model; Centres stock and sell on behalf of Volkswagen Group UK. TPS has experienced rapid growth both financially and in the number of Centres nationwide.
What will you be doing?
As a Parts Sales Executive, you will work with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre:
* Achieve personal KPIs and revenue objectives with target customers
* Accurately identify parts to meet customer sales requirements
* Utilize product promotions effectively to achieve specific targets
* Identify and leverage potential sales opportunities within the customer base
* Maintain product knowledge and awareness of competitor activity
* Build strong working relationships with customers through regular contact via phone and face-to-face visits
* Provide high-level service to customers by understanding their requirements, responding to requests, progressing orders, and providing expert advice
* Communicate timely updates to customers regarding their credit status
* Assist and support the TPS Centre team to ensure excellent customer service
* Collaborate with the Sales Manager and others to achieve sales targets
* Handle incoming calls and customer inquiries within KPIs, using the approved greeting
* Ensure the proper and accurate use of all systems to search and order parts
* Complete all required documentation accurately and promptly
* Manage cash and credit card transactions in line with TPS Guidelines in the Operations Manual
What are we looking for?
* A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment
* Confident and capable communicator with experience in fast-paced and/or telesales environments
* Passion for providing excellent customer service
* Excellent verbal and written communication skills, with the ability to build strong relationships with key stakeholders
* A team player with the drive to achieve individual and sales targets weekly and monthly
* Excellent attention to detail and accurate record-keeping
* IT literate, preferably with a good working knowledge of MS Excel
* A passion for the automotive industry
What we can offer you:
At TPS, we want to take you on a journey and provide a platform to excel and achieve your career objectives. We are committed to attracting and developing our people and take pride in the Learning and Development pathways that Volkswagen Group has established to ensure personal growth and career success. We retain our people by offering a motivating and inclusive workplace where talent is recognized and rewarded. We are committed to promoting Inclusion for All, believing that diversity plays an important role in our success.
Please note we can only accept applications from candidates eligible to work in the UK without sponsorship. Verification of your Right to Work in the UK should be included with your application.
MSXI is working on behalf of TPS, part of the Volkswagen Group.
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