Business Development Opportunity
Brite Recruitment Ltd is recruiting a highly motivated Call Centre Manager to oversee the performance of our Caerphilly-based team.
The successful candidate can expect a competitive salary of £34,000 - £42,000 per year, plus comprehensive benefits including private medical insurance and 25 days annual leave.
Key Accountabilities:
* Foster a positive team culture and drive performance excellence.
* Manage complex customer interactions and resolve issues efficiently.
* Develop and implement effective training programmes for staff.
* Maintain accurate records and reports for business analysis.
* Lead by example and demonstrate exceptional leadership skills.
Essential Skills:
* Experience in call centre management or a similar role.
* Exceptional interpersonal and communication skills.
* Able to thrive in a dynamic, fast-paced environment.
* CMS knowledge.
* Strategic thinking and problem-solving abilities.