Job Title Account Manager Department Sales Responsible For Client accounts Location Split between Beckenham, remote working and Site Hours 40 Hours Contract type Full Time (hours as required) Salary Range £40,000 per annum plus commission About Eclipse Global: Eclipse Global is an industry leader in live event production, where we craft unforgettable experiences for clients through our cutting-edge audio-visual and scenic solutions. Our dedicated team of professionals brings exceptional events to life in all scales and formats. Currently, we're seeking an organised and detail-oriented Account Manager to join our team. Project Manager Role: An Account Manager at Eclipse serves as the primary point of contact between the company and its clients, playing a crucial role in nurturing client relationships. Their main responsibility is to maintain customer satisfaction by understanding client goals, proactively identifying opportunities, and delivering solutions tailored to their specific requirements. They coordinate internally with various departments—such as design, scenic and technical delivery teams to ensure seamless service delivery, address concerns, and provide strategic guidance that aligns with both client and company objectives. In addition to relationship management, Account Managers are responsible for driving business growth by upselling and identifying new business opportunities within existing accounts. The role requires excellent communication, problem-solving, and project management skills to handle multiple accounts, meet deadlines, and ensure that clients experience high levels of service and satisfaction. MAIN DUTIES & RESPONSIBILITIES Developing strong relationships with clients through connecting with key business contacts and stakeholders. Collaborating with the Sales team to develop business opportunities. Working with existing clients to develop new business. Liaising between the client and internal colleagues (e.g., Sales, Projects, Operations, Accounts) to ensure the successful delivery of each event and meeting or exceeding client expectations. Communicating to clients clearly and addressing their concerns and resolving any conflicts that arise. Completing RFPs where necessary and delivering sales pitches to prospective clients. Conducting client visits as necessary and appropriate. Communicating regularly with the Commercial Directors on the progress of monthly/quarterly targets. Forecasting and tracking key account metrics. Preparing reports and updates on the status of accounts to feed into Commercial Directors. Providing professional after sales support. Achievement of specific projects and targets as set and defined by senior management. Our Commitment to Diversity We are an Equal Opportunities Employer and are committed to tackling systemic inequalities by being proactive in creating opportunities for people from under-represented groups. With this in mind, we welcome applications from all ethnic backgrounds, religions, gender identifications and sexual orientations, and from anyone who considers themselves to have a disability. Why Join Us: At Eclipse Global, we are committed to fostering a diverse and dynamic work environment where personal and professional growth is encouraged. You'll play an important role in our events’ preparation and delivery, helping us maintain our leading position in the live events industry. Ready to drive your career forward in the thrilling world of live events?