Job Introduction
We're offering a fantastic opportunity to join Notting Hill Genesis as a Rents Officer in our Rents Compliance & Operations team. This role is perfect for someone who can provide a first-class service to enhance and improve the customer satisfaction of our residents.
The Rents Officer will be responsible for compliantly setting rents and calculating new rents during annual rent review periods throughout the year based on the Rent Standard. You will support our customers and operational colleagues and help us meet our six priorities as outlined in our customer strategy.
Role Responsibilities
* Follow a clear and transparent rent setting and rent review process for our customers and deliver on our regulatory, statutory and locally agreed requirements as applicable.
* Support your team and the operation business to ensure that accurate rent levels are provided, and rent accounts are created to ensure a smooth and compliant onboarding of new residents.
Committing to provide the best service to our internal and external customers is key to this role. You will be responsible for delivering to expectations, acting with integrity whilst having commercial awareness of the regulatory environment in which the team works.
The Ideal Candidate
We believe that great service starts with great people, and are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
* Experience and knowledge of the affordable housing sector and the regulatory environment in which it operates including rent standard and applicable legislative principles.
* Analytical skills with proven experience of working with spreadsheets and complex data.
* Proficient numerical skills with proven experience of working with large volumes of data, from multiple sources and testing for accuracy.
* Ability to follow processes, multi-task and meet strict deadlines.
Benefits
* Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
* Generous pension scheme.
* Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
* Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
* Health cash plan.
* Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
* Interest free loans - season ticket loan, tenancy deposit loan, and training loan.
* Cycle to work scheme.
* Life Assurance x 4 annual salary.