IT Support Analyst Abingdon, United Kingdom Contract, Hybrid, 6 - 8 Months Your role: The IT Support Analyst is responsible for providing technical support to staff and clients, managing incidents, and resolving technical problems related to IT systems, hardware, software, and networking. This role requires strong communication skills, problem-solving abilities, and a deep understanding of IT systems. Key Responsibilities: Provide Technical Support : Assist end users with hardware, software, and network issues, either in-person, via phone, or through remote support tools. Troubleshooting : Diagnose and resolve issues related to desktop computers, laptops, mobile devices, printers, and other peripherals. Software & Hardware Installation : Install, configure, and maintain software applications and hardware devices. Network Support : Support and maintain network services, including LAN, VPN, Wi-Fi, and firewalls. Incident Management : Record and track technical issues using IT service management software. Ensure timely resolution or escalate issues to senior support engineers or third-party vendors if necessary. Documentation : Maintain clear and up-to-date documentation on technical procedures, troubleshooting guides, and user manuals. System Monitoring : Perform routine monitoring and maintenance of IT systems and infrastructure to ensure their health and security. Security Support : Assist with the implementation of security measures such as antivirus, encryption, and user access controls. User Training : Provide training or guidance to users on IT systems and software applications. Configuration Management : Help with the configuration and deployment of desktops, laptops, and other devices. Project Support : Assist with IT projects, such as system upgrades, migrations, and rollouts. Compliance : Ensure that IT practices adhere to company policies, industry regulations, and compliance standards (e.g., GDPR). Key Skills & Experience: Technical Knowledge : Proficient with Windows and macOS operating systems, Microsoft Office Suite, and common software packages. Familiarity with IT hardware, networking, and troubleshooting tools. Experience : Proven experience in an IT support role, such as a Helpdesk Technician, IT Support Specialist, or similar. Problem-Solving : Ability to troubleshoot and resolve a variety of IT issues with a strong focus on customer service. Communication Skills : Strong written and verbal communication skills to clearly explain technical concepts to non-technical users. Customer Service : Experience in delivering excellent customer service and maintaining a positive, patient attitude under pressure. Teamwork : Ability to work well as part of an IT support team and collaborate with other departments. Certifications : Relevant certifications such as ITIL Foundation, CompTIA A, Microsoft Certified Solutions Associate (MCSA), or Cisco Certified Network Associate (CCNA) are advantageous. Desirable Skills: Knowledge of Active Directory, Office 365, and remote desktop tools. Familiarity with server maintenance or virtualization tools (e.g., VMware, Hyper-V). Experience with cloud platforms (e.g., AWS, Azure). Familiarity with cybersecurity practices and tools. Educational Requirements: A degree in Information Technology, Computer Science, or a related field (preferred). IT-related certifications (e.g., Microsoft, CompTIA, Cisco, etc.) may be advantageous but are not always required. Working Environment: Work Schedule : Monday to Friday, 9:00 AM to 5:30 PM Location : Abingdon, Hybrid Working Salary : £120 to £170 per day depending on experience Key Competencies: Attention to Detail : Ensure accuracy in system configurations, troubleshooting, and documentation. Time Management : Prioritize tasks effectively to meet deadlines and maintain service levels. Adaptability : Stay updated on the latest IT trends and technologies. Organizational Skills : Manage multiple tickets and tasks simultaneously while maintaining high-quality support.