At City College Plymouth, one of the country’s largest providers of quality education and training, we are going through a period of transition to enable us to propel education into the future. We pride ourselves on delivering a learning environment and organisational culture that impacts positively on the health, wellbeing and sustainability of our community and enables all our students and staff to achieve their full potential. City College Plymouth is home to thousands of bright and enthusiastic students and 650 talented and experienced staff. You will be joining a college that is proud of its culture, where our core values of Respect, Ownership and Integrity are there to nurture and support a passion for teaching and learning, enriching our community through knowledge, experience and skills enabling every student to be the best they can be. City College Plymouth is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The College is an equal opportunities employer.
Key Responsibilities:
* Provide clerical support duties such as word processing letters and reports, using spreadsheets, updating databases, and using Google suite.
* Undertake frontline face-to-face reception duties, telephone answering, take messages, and follow up actions as appropriate to ensure callers receive appropriate feedback.
* Maintain an efficient and effective filing system, in line with college procedures.
* Deal with correspondence appropriately, observing confidentiality at all times.
* Liaise closely with other college departments, arrange appointments, and manage diaries.
* Support and attend events, i.e., open days, interviews, and parents' evenings.
* Maintain adequate stationery stock levels.
* Undertake other duties, as appropriate to the grading of the post, as required.
* Complete the Level 2 Customer Service Practitioner Apprenticeship, which is combined with additional business administration units.
* Training will be delivered in the workplace through assessment visits.
* Complete an End Point Assessment upon program completion.
* The delivery of training will take 15 months with an additional 3 months added to complete the End Point Assessment.
* Functional Skills in maths and English, if required.
Working hours: Monday - Friday, 8.30am - 4.30pm
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