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Responsibilities:
* Support all aspects of multiple projects concurrently from initiation through closure.
* Oversight of day-to-day deliverables of teams on client engagements (overseeing workflow and SLAs, KPIs).
* Develop and implement project plans, encompassing project team structure and resource assignment, implementation, testing and training plans, creating a control plan identifying both business process metrics and IT platform quality requirements, ensuring successful transition to support.
* Support/Own all project risk; including time, budget, and scope, and the associated plans to contain and/or mitigate risk.
* Monitor and control offshore and onsite resources, revenue, and capital costs against the project budget and manage expectations of all project stakeholders.
* Take full end-to-end responsibility for the definition, documentation, and successful completion of IT projects.
* Liaise and communicate effectively with project stakeholders on an ongoing basis.
* Set and continually manage project expectations with team members, identifying and resolving issues and conflicts where they arise.
* Serve as the single point of contact for the overall relationship.
* Ensure strategic alignment, governance compliance & contract management.
* Propose new ideas and solutions that will provide ongoing benefits.
* Work with relationship managers to identify opportunities.
* Ensure appropriate infrastructure (e.g., connectivity, facilities & communication).
* Staff and lead the project teams to help meet its business objectives.
Technologies:
* Cloud
* REST
* Project Management
* QA Testing
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