Greet patients and visitors to the practice. Answer incoming telephone calls, ensuring calls are documented (where required) and redirected accordingly. Book, amend, and cancel patient appointments in line with practice appointment procedures ensuring optimum efficiency of the appointment system. Deal with patient queries which may include calling hospitals for copies of letters, lab reports, or related. Ensure all tasks sent by GPs and admin staff are dealt with in a timely manner. Ensure clinical rooms, reception, and waiting areas are kept neat and tidy and also equipped with hand towels. Keep up to date with mandatory training. Re-stock information leaflets or any other relevant information as appropriate. Check emails on a daily basis, and regularly check practice general emails. Work safely at all times in accordance with GDPR legislative requirements and practice policy and procedures.