Contents Location About the job Benefits Things you need to know Apply and further information Location This role is located at our Titchfield office and requires on-site attendance ( 5 days a week ) due to the nature of the role - Monday to Friday. Also to provide cover until 5pm on a rota basis. Office base: Segensworth Road, Titchfield, Fareham, Hampshire PO15 5RR About the job Job summary Do you have experience of working within a technical support role? Do you have experience of providing technical advice, to diagnose and resolve various technical issues? If so, this might be the role for you. We are looking for a team player, that can work well within a team and on own initiative that can provide on-site support within our Technical Support Team. The Office for National Statistics (ONS) is the UKs largest producer of official statistics, covering a range of key economic, social, and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution, and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime, and migration. The Operational Delivery Profession (ODP) is the largest profession in the Civil Service. ODPs 200,000 members work in a wide range of operational delivery roles across government, providing essential services that support and protect UK citizens at home and overseas. They help make ONS a great place to work. ODP supports you by providing learning and development opportunities, career pathways, tools, and resources to help develop your skills and progress your career. This is an exciting opportunity to join a modern, innovative, and inclusive Civil Service profession that sits at the heart of public service delivery. Social Surveys Directorate (SSD) is the largest Directorate in ONS, comprising 2000 colleagues, including the field forces, split across four divisions: Social Surveys Collection (SSC), Social Surveys Research and Production (SSRP), Social Surveys Transformation (SST), Social Surveys Central Division (SSCD). This post sits with Social Surveys Collection (SSC) which delivers many of Great Britains largest social surveys. Our purpose is to provide high quality data to underpin core National Statistics and the wider statistical system. While much of ONS relies on them for outputs and statistical bulletins, the statistics we generate also support research, policy development and decision-making across the public and private sectors. The Social Survey Collection Division is one of the largest divisions within ONS, with approximately 1,400 colleagues. Underpinning all this work is our mission statement, which reads: "We are a flexible and diverse community of data collection experts, and our mission is to collect and deliver high quality, trusted social survey data from the public, utilising robust, sustainable and innovative processes to paint a picture of rapidly changing life in the United Kingdom. Job description Field Technical Support (FTS) provides first line technical support for the field based social survey interviewers within the Face to Face, Telephone Operations, and International Passenger Survey communities, along with Interviewer Managers, Site Managers, Field Operation Managers and some HQ staff. The team also build, test and dispatch equipment for new and existing staff. The main function of the Field Technical Support Officer is to diagnose and resolve various technical issues for interviewers who are working remotely within the field. Due to the operational requirements of this role, you will be expected to attend the Titchfield (Fareham) office to conduct this work (Monday to Friday), also take part in providing cover on a 5pm rota basis. Some typical assignments undertaken are: Diagnose technical issues affecting remote interviewers. Provide technical guidance on all aspects of interviewing work. Test new equipment. Collaborate with various stakeholders within surveys directorate and digital services (the ONS IT Department). Responsibilities Monitor and respond to Service Desk calls logged by the field staff and Field Enquiry Line. Support remote workers with various technical issues. Diagnose faults, and research effective resolutions providing advice to quickly resolve. Review and up-date instruction manuals to support the wider team with troubleshooting. Support, when necessary, with building, testing and dispatching equipment, as well as manage the returns process. Person specification Essential Skills Criteria Experience in identifying, troubleshooting, and resolving user requests/incidents. Excellent communication skills with the ability to instruct and explain information simply to a non-technical audience. Experience of working with a range of Microsoft 365 services Ability to work independently and prioritise workload. An awareness of data security principles. Desirable Skills Criteria Strong IT knowledge desirable but not essential. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Delivering at Pace Working Together Benefits Alongside your salary of £27,252, Office for National Statistics contributes £7,894 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our 5400 valued colleagues across the business. Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that the benefits pack attached (bottom of page) will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture. Inclusion & Accessibility At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader were committed to ensuring that all candidates are treated fairly throughout the recruitment process. As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance. If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. Security Clearance The requirement for SC clearance is to have been present in the UK for 3 consecutive years immediately prior to applying. A lack of UK residency in itself is not always a bar to security clearance but the Department will need to consider eligibility by exception on a case-by-case basis. You will be asked to provide information regarding your UK residency during your application, and failure to provide this will result in your application being rejected. If you are unsure that you meet the eligibility above, please read the information available on Gov.uk on this link, or contact the recruitment email on the advert before applying to discuss, as failure to meet the residency requirements will result in your security clearance application being rejected and any offer of employment being withdrawn. At the point of SC application you will need to provide or give access to the following evidence: Departmental or company records (personnel files, staff reports, sick leave reports and security records) UK criminal records covering both spent and unspent criminal records Your credit and financial history with a credit reference agency Security Services records. Artificial Intelligence (AI) All applicants will have access to (AI) resources, it is therefore important to remember these tools, although helpful in streamlining the writing process, cannot fully understand the organisational context, or requirements for the role you are applying for. To maintain authenticity and credibility of the application process, should you choose to use generative AI tools, you need to ensure the information you provide in your supporting evidence accurately reflects your skills, knowledge, and experience. ONS does not advocate relying solely on generative AI to write your application. Doing so may negatively impact your chances of success during the selection process. If you are invited to interview, please be aware the use of AI tools is prohibited, and any suspected use may result in the termination of your interview and subsequent withdrawal from the campaign. Please note that all campaigns may be subject to withdrawal at any stage if the internal resource position changes. Application Process Number of stages : 2 stage process Stage 1: Application Stage 2: interview Stage 1 Application & Sift The assessment process at application stage will be based on your work history, skills, experience CV and personal statement. It is important that your application is tailored to highlight the skills, knowledge, and experience relevant to the role. Your CV should be tailored to demonstrate any skills, knowledge and experience that are relevant to the content of the role. Your personal statement should be no longer than 1250 words. You should use this space to provide evidence for each essential skill criterion listed in the person specification and also any relevant technical skills. As these criteria are scored, it is advisable that you give clear examples for each one, including the impact of your actions, ideally using the STAR technique (Situation, Task, Action, Result). Success Profiles Behaviour examples are not required at this stage. In instances where there is a high number of applications are received, the sift pass mark may be adjusted and candidates will be invited to interview in merit order, i.e. those with the highest score. Stage 2 Interview Should you be invited to interview, you will be assessed using techniques aligned to the Civil Service Success Profiles framework, covering all behaviours listed in the job advert and any required technical areas. Interviews may be in person or via Microsoft Teams. The location for this role is based in Titchfield. A reserve list may be held for a period up to 12 months from which further appointments may be made. Important Dates: Sift dates will be conducted from: 6th March 2025 Interview dates will be conducted from: 19th March 2025 Dates are subject to change. For the full terms and conditions of the post, please see attachment below. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Recruitment Operations team Email : recruitmentoperationsons.gov.uk Recruitment team Email : recruitmentoperationsons.gov.uk Further information If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact recruitment.complaintsons.gov.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission Attachments 2424 ONS Recruitment Benefits Pack Update v4-00 Opens in new window (pdf, 1345kB) ONS_External_Vacancy_Terms (FTA 4) Opens in new window (pdf, 106kB) ONS_External_Vacancy_Terms - (Perm) Opens in new window (pdf, 37kB) Share this page Print Email Gmail Facebook LinkedIn