Job summary To provide a range of clerical & Receptionist support services and general office duties to the Outpatient department teams by ensuring that case notes are complete with relevant documentation and investigation/test results. To ensure patients are contacted in respect of offers of appointment dates and times. Main duties of the job To be the focal point for reception of patients of relatives and carers in order to ensure a high standard of service is maintained at all times. Effective liaison with the relevant wards and departments within the hospital and with patients and other health care providers associated with the Consultant, his/her team to ensure a prompt and effective communication system. Assist in the upkeep of the departmental clinical information and general filing of correspondence. Deal with queries in a timely manner via the telephone or face to face, escalate as appropriate. Requesting investigation and test results as identified at either the last attendance or on the referral letters and flagging missing items to clinic receptionists. Include appropriate clinic outcome form to allow for the outcome of the consultation to be recorded (added to waiting list, discharged etc.) by clinic reception staff. Responsible for the regular case note maintenance and accurate filing. Responsible for the monitoring / selection of future waiting list patients. An understanding of the 18-week RTT process and a knowledge of the Trust Patient Access Policy and an agreement to adhered to these policies according to National Trust Guidelines. Working to strict Trust and Government policies and Waiting list management and 18 weeks guideline Closing date of applications: 06 February 2025 Interview date: 19 February 2025 About us As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer: Development opportunities, both professional and leadership development On-going support from recruitment to when you join our team and beyond. Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes Key Facts: We see on average 4810 OP appointments a day. We are the 4 th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day. UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff. Date posted 28 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro rata/pa Contract Permanent Working pattern Full-time Reference number 320-TWS-1929 Job locations Florence Nightingale Community Hospital London Road Derby DE1 2QY Job description Job responsibilities Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers Job description Job responsibilities Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers Person Specification Qualifications Essential NVQ level 2 or Equivalent Customer Service Experience in Administration within hospital or care setting Excellent knowledge of IT systems Grade C or above in English / Equivalent Person Specification Qualifications Essential NVQ level 2 or Equivalent Customer Service Experience in Administration within hospital or care setting Excellent knowledge of IT systems Grade C or above in English / Equivalent Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name University Hospitals of Derby and Burton NHS Foundation Trust Address Florence Nightingale Community Hospital London Road Derby DE1 2QY Employer's website https://www.uhdb.nhs.uk/ (Opens in a new tab)