Service Administrator Luton, Bedfordshire £34,000 per annum Full time- Permanent (Role includes weekend and bank Holiday working on a rota basis) Main Tasks and Responsibilities: Execute the delivery of high-quality service contracts administration & management, consistent with global standards, complying with local and legal requirements. Manage & build relationships with key account clients Support the Service Sales Director in winning contracts by accurately quoting, writing contracts & efficiently processing won contracts, via Salesforce. Maintain compliance with service contracts, ensure that all stakeholders understand and comply with the specific contract terms. Prepare & continuously update service contracts, in line with the agreed terms Receive and manage incoming service requests and dispatch technical engineers Prepare and send invoices to clients Process technical engineer’s callouts, via Salesforce, review of the technical engineers documentation & assuring all requirements are met to then proceed with payment to the technical engineers. Develop and execute administrative processes that advance the company’s service goals and objectives. Management of all customer data, ensuring that all records are accurate & consistently updated. Provide out of hours cover to our clients, one weekend per month, take calls & manage emails for callouts, as necessary Experience and Skills Proven previous administration experience. Strong Microsoft Word, Powerpoint and Excel skills. Salesforce experience would be considered an advantage. Has previous customer service experience. Personal Attributes Self-driven, independent personality with lots of enthusiasm and a desire to learn, grow and progress. Customer focused, with excellent interpersonal communication skills. Strong organizational and time management skills. Clear Attention to detail. Excellent analytical & problem-solving skills. Team player who will be able to work alone or as part of a successful technical support team The role is Monday to Friday, with weekend work on a shift basis 1 x weekend (Saturday and Sunday) to be worked every 5/6 weeks, with the Thursday & Friday prior off work. This will be WFH 1 x Bank Holiday to be worked per year (except for Xmas Day, Boxing Day and New Years Day). The working hours are 9:30am to 6.00pm Monday-Thursday (with a 45-minute unpaid lunchbreak), 10:30am to 6:00pm on Fridays. 27 days holiday Package: Salary: £35,500 Bonus: £3,000 (Bonus year is 1 Jan to 31 Dec, so pro-rata in the first year) The bonus is based on the qualitative and quantitative measures and is payable in February of the following year. 8% company pension contribution (after 3 month’s service) Death in service cover Private health insurance with Vitality (after successful completion of 6 month probationary period) Medicash plan (after successful completion of 6-month probationary period) Group income protection scheme.