Mersey and West Lancashire Teaching Hospitals NHS Trust
The Surgical Care Group is looking for an enthusiastic and self-motivated dispatch co-ordinator to provide an efficient service ensuring that all Pre-operative assessment, GP and Joint, Colorectal and Gynaecology school letters are quality checked and sent out in a timely manner. Accurate recording of incoming post. To carry out clerical duties within the Department, call centre cover as needed and completion of telephone reminder service in accordance with the relevant St. Helens & Knowsley Teaching Hospitals NHS Trust's Policies and Procedures.
This demanding role will require excellent time management and organisational skills. The successful candidate must be able to prioritise their own workload and will require a flexible approach to their duties.
The post holder should be proficient in the use of Microsoft Office packages. Ability to use a range of computer systems to collate information and escalate potential problem areas. Training will be given where necessary for internal IT systems.
There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.
Main duties of the job
The successful candidate will provide an efficient service ensuring that all Pre-operative assessment, GP and Joint, Colorectal and Gynaecology school letters are quality checked and sent out in a timely manner. This includes accurate recording of incoming post, clerical duties within the Department, call centre cover as needed, and completion of the telephone reminder service in accordance with the relevant St. Helens & Knowsley Teaching Hospitals NHS Trust's Policies and Procedures.
Job responsibilities
The post holder will be responsible for providing an efficient service, ensuring timely quality checks of various letters and accurate recording of incoming post, while also performing clerical duties and call centre cover as needed.
Person Specification
Qualifications
* Educated to GCSE level for English and Maths or equivalent experience
* NVQ in Business Administration Level 3 or equivalent knowledge through formal training or experience
Knowledge
* Excellent IT skills with knowledge and experience of Microsoft Office
* Previous experience of working within a clerical environment
* Able to deal with the public in person and via telephone
* Previous NHS experience
* Knowledge of medical terminology
Skills
* Self-motivated and ability to work using own initiative with limited supervision
* Able to respond to new challenges, knowing when to escalate
* Ability to organise/manage/prioritise own work schedule
* Excellent communication and customer care skills
* Ability to accurately maintain computerised and manual documentation systems
* Able to promote good working relationships amongst team and colleagues
* Ability to assist in mentoring and training of new staff
* Excellent interpersonal and influencing skills
* Good understanding of Trust internal policies as appropriate
Other
* Excellent team player
* Confident and sympathetic when dealing with patients/staff
* Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
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