Job Description:
Our Field Support Supervisor will be responsible for providing on-the-ground leadership and support to a team of community-based staff to ensure high-quality service delivery.
This role involves managing and coordinating operations within the community, addressing any issues that arise during service delivery, and ensuring that all operational procedures are followed.
As a Field Support Supervisor, you will be involved in on-call duties and must have excellent communication skills to interact effectively with clients, staff, and management. A strong understanding of Care Standards is essential to ensure compliance and the delivery of quality care. The role will be a combination of community and office-based working.
Key Responsibilities:
* Client Communication
* On Call Duties
* Team Supervision
* Training and Development
* Compliance and Reporting
* Problem Solving
* Health and Safety
Experience:
* Experience in a supervisory or leadership role within a field-based environment.
* Experience in scheduling, coordinating staff, and handling on-call duties.
* Experience in client-facing roles is highly desirable.
* Knowledge and experience in working within the guidelines of Care Standards, ensuring high-quality care delivery.
Skills:
* Communication: Strong verbal and written communication skills to interact with clients, staff, and management effectively.
* Leadership: Ability to lead, motivate, and support a team of community staff, ensuring productivity and quality of service.
* Problem-Solving: Ability to think quickly and resolve issues efficiently under pressure.
* Time Management: Strong organizational skills, able to handle multiple tasks and responsibilities within deadlines.
* Technical Proficiency: Familiarity with computer applications.
Other Requirements:
* Flexibility to work on-call shifts, including evenings and weekends.
* Full, clean driving license.
* In-depth knowledge of Care / CQC Standards and the ability to apply them to ensure compliance and quality in service delivery.
Job Types: Full-time, Permanent
Pay: £27,000.00 per year
Additional pay:
* Performance bonus
Benefits:
* Company pension
* Health & wellbeing programme
Schedule:
* Weekend availability
Experience:
* Supervisory: 1 year (required)
Licence/Certification:
* Driving Licence (required)
Work Location: On the road
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