Secure Network Delivery Manager
Posting Date: 27 Jan 2025
Function: Business Services & Operations
Unit: Business
Location: UK Wide, United Kingdom
Internal Closing Date: 24/01/2025
Location: Birmingham, Glasgow, Hatfield, Manchester or Sheffield
As UK Secure Team Manager, you'll provide team oversight and line management for a team of UK Secure Delivery & Implementation Engineers. You'll ensure the strategic direction of UK Secure Delivery & BT Business Managed Services is followed and promoted as the correct working practice.
You'll be supporting technical engineering activities for delivery engineers & ensuring the right security and technical protocols are followed so that delivery quality for all our activities is at the right level. Finally, you'll be completing delivery, changes & installs (when time allows) to ensure a hands-on approach to understanding processes and work.
What you’ll be doing
1. Line management of the UK Secure Delivery Implementation Engineers, including holding regular performance reviews & coaching, ensuring technical skills and professionalism of the team are at the appropriate levels and utilized as such.
2. Ensure quality of work delivered by teams is at the required level, including ensuring delivery engineers are following correct processes & are strictly adhering to all security rules/guidelines for the jobs/contracts on which they are working.
3. Assisting with responses/input into New Product Launch requests, Bid Support requests, Production Planning models including capacity planning and escalated resource requests. Also ensuring our delivery teams' concerns regarding tools/processes are supported/flagged/escalated accordingly.
4. Support/deal with any escalations arising from any deliveries undertaken by our teams, including attending Customer meetings when/where required to provide strategic guidance, oversight, outline procedures or pull in appropriate resource/support to ensure the smooth running of projects.
5. Have necessary technical skills & understanding to do ad-hoc deliveries when required for whatever reason.
What we would like to see on your CV
1. Excellent people management skills to convey/discuss topics across all relevant areas, also the ability to take in different requirements from stakeholders and negotiate mutually agreeable outcomes with pragmatism.
2. In-depth technical knowledge to understand the various networking products we deliver, the procedures involved and regular issues faced, along with a high-level understanding of managed IT infrastructure. A professional Technical Qualification or equivalent experience in the WAN/LAN areas that we operate.
3. Experience in IT systems and applications relevant to the role, proficient in manipulating and presenting data for different audiences (strong in O365 including Excel, SharePoint, PowerPoint).
4. A professional and pragmatic approach to work, ensuring availability when needed, a strong focus on achieving goals, taking ownership and driving results. Proactively manage own time and workload, highlighting any issues or concerns back through the delivery team or senior management team.
5. The successful candidate must be willing to undergo Government Security Clearance to SC level, which requires residence in the UK for a minimum of 5 years.
Benefits of working for BT include:
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• x4 Salary Life Assurance
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop
Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
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