Front Office Manager - Join our vibrant team in Edinburgh and be part of an exciting journey where you'll be supported, inspired, and encouraged to reach your full potential.
As a Front Office Manager at Wilde Aparthotels, you will have the opportunity to join a multifaceted career path, working alongside a highly dedicated and meticulous team. Your exceptional attention to detail will be invaluable as you confidently and assertively orchestrate seamless operations across our stunning aparthotel, delivering exceptional guest experiences and inspiring your team to exceed expectations.
* Previous management experience of at least 2 years of experience working at the Front Desk in a similar property is essential to deliver this role
* Excellent communication skills, highly focused, motivated, and professional in appearance and presentation to represent the Staycity Group Brand
* Always strive to provide our guests with the highest standards of customer care
* Eager to learn and develop
* Excellent communication skills both verbal and written
* Outstanding customer service skills and attention to detail
* Experience using Opera and excellent communication and interpersonal skills are required for this role
* A self-motivator with attention to detail and a passion for customer service
* Demonstrate how you have the ability to motivate, appraise, support and challenge the team to deliver world-class results on every aspect of the business on a daily basis continuously
* Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement
* Be able to integrate with other departments to ensure we exceed our guest's expectation
* No formal qualifications are essential, but you must be able to demonstrate commitment, leadership and continuous learning
We want you and your loved ones to thrive, so we'll support your health, wellness, learning and development, and celebrate the growth of your family.
* Paid Maternity, Surrogacy, Adoptive & Paternity leave
* Generous holiday allowance
* Matched pension contributions
* Discounted rates for overnight stays for you, and your family and friends
* Refer and earn scheme if you successfully refer a friend to work with us
* TaxSaver commuter scheme (only applicable in Ireland)
* Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK)
* Education Support to help you foster new skills, build confidence and flourish
* Volunteer days: 2 paid volunteer days per year to support causes in your local community
* EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
* Long service rewards