Spencer Clarke Group are seeking a Customer Support Officer for a local authority client based in East London.
In this role, you will manage and resolve customer complaints efficiently, ensuring satisfaction while adhering to the Housing Ombudsman's Complaints Handling Code.
Key Duties:
* Investigate and resolve customer complaints efficiently, ensuring compliance with the Housing Ombudsman's Complaints Handling Code.
* Manage a personal caseload, maintaining accurate records and prioritising tasks to meet deadlines.
* Collaborate with internal teams and stakeholders to gather information, coordinate solutions, and improve processes.
* Communicate with customers, provide clear resolutions, and identify trends for service improvement.
Qualifications and Experience:
The successful candidate will have the following skills / experience:
* Proven experience in managing and resolving customer complaints with a focus on satisfaction.
* Strong problem-solving and analytical skills, with the ability to manage a personal caseload effectively.
* Excellent communication skills and a customer-focused approach to handling sensitive issues.
* Knowledge of housing or local authority operations and regulatory frameworks (advantageous but not essential).
What's on offer:
Salary: £16+ph
*may negotiate higher for exceptional candidates, based on experience*
Contract type: 3-6, months minimum, with a high likelihood of extension
Hours: Monday to Friday, 36 hours per week
How to apply:
* Once your CV is received, if you are successful, you will be contacted.
* Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
* For any further questions, please contact Taylor Kirkham on 01772 954200.
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