About Haringey Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the role As a Development Support Officer, you will work closely with our development team to provide first-tier support to users, ensuring the maintenance of a high-quality digital estate. Your role includes supporting a range of digital developments and service optimisation improvements, helping residents transact online by building services that people prefer to use. You will actively own the digital support desk function within the Digital team, maintaining products and solutions within our existing systems (such as CRM systems, websites, forms, and designs) to ensure all our digital solutions are issue-free. You will also support staff in managing requests from customers and residents, and work within a cross-functional team to deliver value with digital products and agile ways of working. Your responsibilities will include creating user guides, delivering training, attending sprint planning meetings, testing, maintaining, and upgrading existing functionalities, as well as providing out-of-hours support if required for critical issues. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact (url removed) About you We are seeking a candidate with a strong understanding of digital services and process development, particularly using a CRM and development platform. You should have a technical background with software development skills and an interest in further developing these skills. Proficiency in writing SQL queries and experience in a support role, troubleshooting technical issues, and managing incoming support requests from users are essential. You should be proficient in creating technical documentation and experienced in communicating reasoning, ideas, and technical problems using non-technical language. The ideal candidate will have a keen interest in developing their skills, learning from peers, and a commitment to continual professional development. You should also have the ability to prioritise and deliver under pressure, and be an advocate for the Digital Team, positively promoting the service and its outcomes. About the team The Development Support Officer role is within the Digital and Change business unit of the Culture, Strategy, and Engagement Directorate. You will report to the Digital Customer Experience Lead and work closely with the Digital scrum team to deliver quality outcomes for each sprint. The Digital Team is dedicated to building online services that are easy to use and meet the needs of our residents. We work with multidisciplinary teams to discover, prototype, and build digital products, ensuring our digital solutions are accessible, user-friendly, and adhere to best practices in UX and development standards. As part of our team, you will engage and collaborate with all members of the Digital Services and Management Teams, as well as external supplier account managers, to ensure a high-quality user experience across all areas of the digital service