Customer Service Advisor
£24K - £28K, Monday - Friday, 9am until 5pm, North Chailey, 28 days paid holiday including bank holidays, pension contributions, Health Insurance, office dogs and staff discount on products
The Role
We are delighted to be working with a premium brand located in the North Chailey area who are seeking a Customer Service Advisor to join their team due to increase in demand for their product. The Customer Service Advisor is responsible for addressing the company's customer service and order processing working and communicating with team members to ensure customer orders are fulfilled in a timely manner
You will be responsible for:
1. Management of Independent customers including order taking, processing, and up-selling
2. Managing returns and credits processes
3. Establishing, developing, and maintaining business relationships with current customers and prospective customers within the assigned database
4. Single point of contact for all issues related to order fulfilment, stock availability, delivery performance & customer receipt.
5. Working with transport companies of any rejected orders /missed deliveries and follow through to the end.
The Person
We expect the successful candidate to have solid Customer Service experience. Previous experience working in a manufacturing, FMCG, or warehousing environment would be an advantage. You will need to be a confident communicator, able to work in a fast-paced environment and adapt quickly. Strong administration skills are necessary for this role - as are attention to detail for ensuring high levels of data accuracy. This role would suit someone who has worked as a Customer Service Representative, Customer Sales Administrator or Call Centre Agent.
The Company
You will be joining a fast-growing fantastic company who are going from strength to strength. Due to the rural location of this business, you will need to drive and have your own transport.
Package
6. £25K - £28K (depending on experience)
7. Monday to Friday, 9am - 5pm
8. 28 days holiday
9. Rural location near Uckfield (must be car driver)
10. Christmas shutdown
11. Generous Staff discounts
12. Health insurance after probation
13. Dog friendly office
Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.