About the role:
To work under the direction of the Deputy Manager Registered services for
Reablement, Domiciliary Care Services, services on a locality level. To ensure services are compliant with Regulation and Inspection of Social Care Act 2016 (RISCA 2016). To be responsible for supporting the frontline workers to deliver person centred support in accordance with the RISCA regulations 2016. To support reablement and care support workers to promote wellbeing, early intervention, and prevention to deliver outcomes focused care and support through strength-based personal plans.
About you:
• Good communication skills both written and orally including the ability to
communicate with individuals, carers, partners organisations and other
professionals.
• Use initiative, make decisions, problem solve and seek advice /guidance when needed.
• Ability to match staff to service requirements and situations.
• Ability to manage conflict.
• Ability to manage risks in scheduling the staff.
• Ability to demonstrate a commitment to equal opportunities and non?discriminatory practices
• Commitment to the principle of confidentiality
What you will do:
1. To support the managers to deliver a 7-day service week ensuring compliance within the budgeted hours and to organise, manage and monitor rotas.
2. To take responsibility for administration of the Electronic Rostering, ensuring all
individuals who use the service are never left without care and support.
3. To create new packages of care and support to ensure all service users /staff members documentation is current on the system, maintain risk RAG rating register, organise cover for sickness, training, annual leave, and emergencies.
4. To undertake risk assessments, staff observations in delivering person centred outcomes, positive risk taking and quality of service delivery.
5. To work alongside managers and team leaders where staff are working with individuals including those which are complex and demanding, accessing the professional support available and escalating to managers.
6. To communicate with the team, professionals both within and outside the
organisation. Including other statutory and third sector bodies to facilitate best outcomes for people with the allocation of staff resources for care and support.
7. To respond to service demands in supporting service users and staff.
This position has a requirement for an Enhanced DBS Check