About the job you are considering
Join Capgemini as a Data Driven Customer Experience (DDCX) Architect and lead the design, development, and delivery of some of the largest, most innovative enterprise Digital projects in the UK and around the world. Be a part of a dynamic team that shapes the future of digital experiences.
Sitting within the CX Architecture team of our Digital Customer Experience business in the UK, this is a key technical role shaping our Digital solutions, and how we gain synergies from the array of technologies across the Digital ecosystem. In particular, this role will focus on the DDCX domain, unlocking the power of Data, Analytics & AI to make data driven decisions for businesses to improve their customer interactions and deliver more personalised and impactful experiences.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).
Your role
We are looking for a high-calibre architect who exhibits a range of attributes, skills and experience that enables them to deliver rapid value to our clients. This value is delivered by architecting customer centric platforms across a range of domains and technologies, as part of a wider Enterprise Architecture:
1. Strategic Leadership: Guide our clients in defining the right Digital technology solutions based on their needs and goals. Own the technical sales and delivery of Digital projects, ensuring robust, scalable solutions.
2. Innovative Solutions: Lead cross functional teams in an agile delivery process, responsible for delivering first class data-driven user experiences, comprising customer platforms, content management, analytics and reporting, digital marketing, e-commerce, CRM and bespoke web & mobile applications.
3. Mentorship and Growth: Coach and mentor other team members to share knowledge and experience and help grow the team. Work with client stakeholders and internal teams to develop new opportunities.
Your skills and experience
We are seeking candidates who can demonstrate a majority of the following areas of experience:
1. Expertise in multiple technologies in the Data Driven Customer Experience domain, including Customer Data Platforms (CDP), Data lakes/warehouses, Identity resolution solutions, Marketing Automation, Journey orchestration tools, Measurement and BI tools, Analytical environments and broader Cloud Data Platforms.
2. Experience with vendors such as Adobe, Salesforce, Tealium, Treasure Data, Segment, Pega, Braze, Sprinklr, Tableau, Power BI as well as the offerings of AWS, Azure and GCP (Google cloud platform) and cloud data platforms such as Snowflake, Databricks, Hightouch.
3. Solid understanding of the technology market in areas such as Digital Experience Platforms, Personalisation, Digital Marketing, E-commerce, CRM, Contact Centres, Data-Driven Customer Experience and the application of emerging technologies (e.g. Generative AI, Mixed Reality) in the market.
4. Experience of one or more market-leading Digital Experience Platforms such as Salesforce, Adobe Experience Cloud, Acquia, Pega, Service Now, or composable platforms aligned to the MACH Alliance, would be an advantage.
5. In-depth digital platform experience, including awareness of the latest techniques, standards and best practices. Proven track record of delivering complex platforms at scale in both B2B and B2C settings.
Your Security Clearance
To be successfully appointed to this role you will need to undergo Baseline Personnel Security Standard checks. There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required.
What does 'Get The Future You Want' mean to you?
You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.
Why you should consider Capgemini
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
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