Job Title: Client Solutions Manager (Apprenticeships) Contract Type: Permanent Location: Remote. Must live within a 2-hour commute of London Salary: £30,000 - £36,000 per annum, dependent on experience Start Date: May 2025 At KnowledgeBrief, we have been at the forefront of Leadership and Management training for over 20 years, revolutionising learning experiences through our innovative KBPro platform. Since expanding into the Apprenticeship sector in 2017, we have continued to grow from strength to strength. KnowledgeBrief is now a market-leading provider of leadership and management training and apprenticeship services. The joy of learning is at the heart of our values, aiming to inspire and develop our learners and staff. Due to our continued growth, we are seeking a passionate and creative Client Solutions Manager to join our team. This is a permanent position with excellent opportunities for long-term career development as we expand further. Reporting into the Quality and Compliance Manager, you will take on a key role in building and maintaining strong client relationships while ensuring the successful delivery of apprenticeship programs. Acting as a trusted partner, you will collaborate with clients to understand their needs, provide outstanding support, and implement initiatives to enhance engagement. This role requires a proactive and strategic mindset, with occasional travel to meet clients and work closely with internal teams—including marketing, commercial, and delivery—to drive client satisfaction and retention What We Offer: Full-time role, 37.5 hours per week Salary: £30,000-£36,000 per annum, dependent on experience Investment in staff CPD, with study days every month for your own personal development Flexible working arrangements to support work/life balance 5.6 weeks annual leave plus bank holidays off and a 2-week closure over Christmas/New Year's 2 weeks full sick pay per year Access to our colleague well-being and benefits programme through Health Assured Client Solutions Manager- Responsibilities: Key responsibilities include: Identifying, developing, and nurturing strategic partnerships through creative and tailored initiatives. Collaborating with marketing and commercial teams to enhance client communications. Acting as the main point of contact for clients, ensuring they’re satisfied with our services and supported throughout their apprenticeship journey. Supporting clients in understanding apprenticeship programs, including funding, eligibility, and off-the-job training requirements. Facilitating onboarding by training clients on our bespoke KB Client Platform and assisting with the Digital Apprenticeship Service (DAS). Collaborating with the delivery team to maintain oversight of apprentice progress and proactively addressing challenges. Keeping clients informed about apprenticeship updates and KnowledgeBrief’s offerings, reinforcing our position as a trusted partner. Celebrating apprentices’ successes, both during the program and at the End-Point Assessment. Leading discussions to enhance client retention and explore opportunities to expand the client base. Managing your own workload and schedule effectively Occasionally travelling to client locations to build and strengthen relationships. Client Solutions Manager - Experience & Qualifications: While we welcome applications from a range of individuals, ideal candidates will possess some or all of the following: A minimum of 2 years’ proven experience working within the apprenticeship, training, or education sector. (essential) Familiarity with apprenticeship funding rules and sector guidelines. A self-starter who thrives in managing their own time and responsibilities. An experienced relationship builder with a knack for identifying and growing strategic partnerships. A creative problem-solver with the ability to develop initiatives and campaigns that enhance client engagement. Comfortable with occasional travel and face-to-face meetings to foster strong client connections. Strong interpersonal and leadership skills, with a collaborative and solutions-oriented mindset. A genuine passion for learning and the impact it can have on clients’ workforce development. If all the above resonates with you, we want to hear from you Apply direct with your CV and we will be in touch. I look forward to hearing from you Nathan People Partner KnowledgeBrief Learn more: KnowledgeBrief