Job Description
Position: Claims Handler
£22,500.00 - £29,500.00 per year, with potential for a bonus
Overview:
The Claims Handler will manage insurance claims and building repairs from initial instruction to project completion. This role involves keeping all stakeholders well-informed on claim progress, carefully controlling claim costs, and ensuring efficient and effective management throughout the claim lifecycle.
Core Responsibilities
Claim Management
* Claim Initiation & Processing : Open and handle new claims, ensuring timely and clear communication with all relevant parties from start to finish.
* Supplier Coordination : Allocate suppliers for each claim as necessary, ensuring high service quality and adherence to timelines.
* Call Handling : Manage inbound and outbound calls, acting as the primary contact for customers.
* Customer & Insurer Communication : Maintain effective, clear communication with customers, insurers, and other stakeholders to keep them updated on claim status.
* Data Management & Compliance : Ensure data is handled responsibly, in compliance with the Data Protection Act.
Claims Approval & Cost Control
* Property Claim Authorization : Assess and authorize claims following established guidelines.
* Cost Management : Implement cost-control measures to handle claims efficiently and reduce expenses.
Record Maintenance & System Updates
* Pulse System Updates : Regularly update claim records in the Pulse system to maintain accuracy and transparency.
* Supply Chain Database Administration : Oversee and update supplier information, supporting a compliant and efficient supply chain.
Complaint Resolution & Compliance
* Complaint Handling : Resolve low-level complaints promptly, adhering to the Complaints Handling Manual.
* Supplier Compliance Oversight : Ensure all suppliers comply with required standards and quality expectations.
Key Performance Expectations
* Call Quality & Volume : Meet company standards for call handling, ensuring quality and efficiency.
* Policy Adherence : Follow all company policies and procedures to maintain high service levels.
* Supplier Performance Monitoring : Track and ensure supplier performance aligns with service standards.
* Efficient Claim Progression : Proactively manage claims to reduce timelines.
* Productivity & Target Achievement : Meet productivity goals and performance targets for effective claim resolution and customer satisfaction.
Job Details
* Employment Type : Full-time, Permanent
* Schedule : Monday to Friday, no weekends, with occasional overtime
* Location : Hybrid remote, based in Buckinghamshire
Preferred Experience
* Claims Handling : 1 year
* Insurance or Property Industry : 2 years