Customer Affordability & Value Optimisation Analytics Manager
Apply locations: Chester, Halifax, Trinity Road, Manchester, Leeds
Time type: Full time
Posted on: Posted 4 Days Ago
End Date: January 27, 2025 (8 days left to apply)
Salary Range: £57,546 - £63,940
We support flexible working – click here for more information on flexible working options.
Flexible Working Options: Job Share
Job Description Summary:
Here in the Customer Affordability & Value Optimisation team, we'll be reinventing how we assess and manage customer affordability for more digital-centric journeys. We'll adopt new data capability to look at affordability horizontally across all of our lending propositions rather than vertically, within product silos. This capability will be integral to how we offer customers proactive and embedded borrowing options, both within our relationship brands and also with any partner brands.
As a manager, you'll lead projects bringing together product, commercial, and credit risk fields. Our teams identify actions that drive commercial value and challenge existing practices with recommendations that balance risk and reward and improve customer journeys.
Through well-established relationships, our team presents credible opportunities that challenge credit strategies to enhance customer experience, improve credit quality, or provide incremental segment growth across all consumer lending products. With improvements focused on affordability and eligibility and grounded in a deep understanding of portfolio performance and appreciation of customer objectives.
What would make you successful in this role?
* You’ll have previous experience working in analytical, credit, or product teams.
* You’ll have experience in developing, motivating, and coaching those around you to build their technical skills & leading analytical projects and/or teams to present insights to support critical thinking.
* You’ll have experience in utilising segmentation, models, and analytical toolsets to support recommendations that are aligned and complementary to the business strategy and financial plan.
* You’ll have a solid understanding of SAS/SQL code, BigQuery, and Microsoft Office packages.
Desirable Skills:
* Ideally, you’ll have experience working across one or more consumer lending products.
* Ideally, you'll have experience working with GCP.
* You’ll know how to actively engage and influence across the organisation to make an impact for customers and the business.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%.
* An annual bonus award, subject to Group performance.
* Share schemes including free shares.
* Benefits you can adapt to your lifestyle, such as discounted shopping.
* 30 days’ holiday, with bank holidays on top.
* A range of wellbeing initiatives and generous parental leave policies.
Want to do amazing work that’s interesting and makes a difference to millions of people? Join our journey!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses, and communities. With us, you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow, and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us, which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce that reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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