N251 Community Connections Officer - Role Profile
*Current Plymouth City Council apprentices wishing to apply for this role must contact the recruiting manager to ensure that they are able to support them to satisfactorily complete their NVQ qualification. Apprentices must also have 6 months continuous service and satisfactorily completed their probationary period before applying.
Are you passionate about helping people facing homelessness?
Can you work in a fast-paced environment?
The demand for the Housing Options Service is increasing and we think it will continue to do so for some time to come. An increasing number of people are finding themselves at risk of homelessness, often through no fault of their own.
We recognise the need to develop our service in response to increased demand and are committed to developing creative and innovative ways to prevent and relieve homelessness. We aim to help when people are in crisis to proactively engage clients in prevention activity that empowers and enables them and the people working with them to find resolutions to the situations they face.
We are investing in additional resources to ensure deliverability of our aims and we have exciting opportunities to join our team as a Community Connections Officer.
We are seeking people who have either a proven track record of working within a challenging frontline housing service or people with transferable skills, particularly in customer service settings. Based in the Housing Options Team they will provide focused casework to try and prevent homelessness and where not possible, issue complex decisions under the homeless legislation.
What we are looking for:
1. Excellent communicators who will give clear and concise advice to customers and landlords.
2. Good listeners who will be empathetic when helping customers facing challenging personal circumstances.
3. Team players with a good attitude.
4. People with great case management skills who have an eye for detail and who can prioritise their work in a demanding environment.
5. Natural problem solvers who can think creatively to offer resolutions.
6. This role also requires working with vulnerable people, so an awareness of safeguarding is necessary.
7. They must be able to work with a range of different communities, including some clients who may display challenging behaviours.
8. This is an office-based role, but there will be opportunities to work from home. It may be required, on occasion when needed, to work in the community.
In your response, you must refer to the person specification and give examples of how you meet the essential criteria; you will be shortlisted according to this criteria.
We are a flexible employer and provide a variety of working arrangements tailored to the needs of each role.
The Disclosure & Barring Service Check requirement for this post is: Basic.
For more information or an informal discussion regarding this role, please contact Felicity Concannon, Housing Options Manager, on 01752 308838.
Plymouth City Council is an equal opportunities employer. All applicants will be considered for employment regardless of age, care experience, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex or sexual orientation.
As part of our commitment to promoting equality, we offer guaranteed interviews to those who meet the essential criteria and are considered disabled, care experienced, or are an Armed Forces Service Leaver within the last two years.
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