As a Product Support Manager EMEA, you will be responsible for managing the Product Support Team (the Sales & Applications Engineers) with the aim to maximize the level of service offered to our customers regarding products and applications.
Key Responsibilities include:
* Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity, and individual accountability
* Efficiently schedule Sales & Applications Engineers (product to provide adequate phone, email, and chat coverage)
* Define and track key performance indicators (KPIs) and report them to the appropriate stakeholders