Job summary Permanent | 34.5hrs per week We are looking for a dedicated and compassionate person to join our Community Continence Service. You will provide comprehensive administrative and communication support to ensure efficient service delivery. A focus on empathy and teamwork is essential as you support patients and staff in a healthcare setting. If you're organised, proactive, and committed to delivering high-quality service, we'd love to hear from you. Apply now to make a real difference in our community Main duties of the job Reporting into the Community Continence Nurse Manager, your responsibilities will include: Provide comprehensive administrative support Manage patient and healthcare provider enquiries Update patient records and scheduling appointments Facilitate communication within the Trust and with external partners Help with data management, audit support, and policy compliance Help manage the Nurses' diaries About us At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are: Outstanding Patient Care Brilliant Place to work Leaders in Children's Health We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise. As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home. As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health. Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discountshelping you succeed at work and beyond. Date posted 27 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 425-24-6847647 Job locations Sheffield Children's NHS Foundation Trust Centenary House, Heritage Park 55 Albert Terrace Road, Sheffield S6 3BR Job description Job responsibilities For more information on the main responsibilities for this post, please refer to the job description and person specification. Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour. Diversity Statement At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ members. Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.teamnhs.net. Together, were building a workplace where everyone belongs. LI-Onsite Job description Job responsibilities For more information on the main responsibilities for this post, please refer to the job description and person specification. Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour. Diversity Statement At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ members. Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.teamnhs.net. Together, were building a workplace where everyone belongs. LI-Onsite Person Specification QUalifications/Training Essential Level 3 qualification, or equivalent experience Desirable Recognised IT qualification Experience Essential Considerable experience working in an administrative or secretarial role Experience working in a customer service or patient facing environment Knowledge of data protection guidelines Experience of managing own workload in a busy role and working independently to complete tasks on time Desirable Worked with children and young people Worked within the National Health Service Knowledge and Skills Essential Knowledge of a range non-routine administrative procedures and ability to create new procedures Excellent typing skills and ability to prepare letters and other documents Knowledge of supplies management e.g. monitoring inventory and ordering stock Attention to detail and accuracy Desirable Experience in a healthcare setting Personal Attributes Essential Ability to collaborate with colleagues and adapt to diverse communication styles Willingness and flexibility to adapt to changing priorities in a dynamic and fast-paced working environment Ability to demonstrate empathy and respect when engaging with patients, families, carers, and colleagues Desirable Ability to use and maintain electronic medical record systems Person Specification QUalifications/Training Essential Level 3 qualification, or equivalent experience Desirable Recognised IT qualification Experience Essential Considerable experience working in an administrative or secretarial role Experience working in a customer service or patient facing environment Knowledge of data protection guidelines Experience of managing own workload in a busy role and working independently to complete tasks on time Desirable Worked with children and young people Worked within the National Health Service Knowledge and Skills Essential Knowledge of a range non-routine administrative procedures and ability to create new procedures Excellent typing skills and ability to prepare letters and other documents Knowledge of supplies management e.g. monitoring inventory and ordering stock Attention to detail and accuracy Desirable Experience in a healthcare setting Personal Attributes Essential Ability to collaborate with colleagues and adapt to diverse communication styles Willingness and flexibility to adapt to changing priorities in a dynamic and fast-paced working environment Ability to demonstrate empathy and respect when engaging with patients, families, carers, and colleagues Desirable Ability to use and maintain electronic medical record systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Sheffield Children’s NHS Foundation Trust Address Sheffield Children's NHS Foundation Trust Centenary House, Heritage Park 55 Albert Terrace Road, Sheffield S6 3BR Employer's website https://www.sheffieldchildrens.nhs.uk/ (Opens in a new tab)