JOB TITLE: Contract Manager
LOCATION: Telford Shopping Centre, Telford
REPORTING TO: Account Manager
SHIFT PATTERN: Monday - Friday 08:30 - 17:30, one weekend in 5 lieu day in return, 40 hours per week
SALARY: £47,000 - £50000 per annum
Job Objective & Responsibilities:
As a self-motivated individual you will work to ensure the full delivery of all Customer Contracts within contractual guidelines and to manage effectively the Supervisory and engineering team, through target driven performance requirements, structured review meetings and to work closely with the Account Manager to provide overall efficiencies and profitability with no aged debt and a strong management and understanding of WIP. You will foster strong customer relationships through existing and new business opportunities and work and be guided by your direct line manager to provide support as and when required.
To provide operational, financial and commercial management of Telford and to develop further business opportunities and revenue within the portfolio. You will build on customer relationships and develop your team to provide outstanding customer service.
To endorse the ABM and Telford brands and uphold the company image at all times.
Requirements
Ensure all ABM and Client Health and Safety Policies and procedures are adhered to, referring conflicts to the Account Manager where necessary.
Update asset lists, schedules and instruction sets on the computerised maintenance management system.
Ensure that supervisors plan the labour, schedule the tasks and ensure the effective completion of the PPM & Reactive works both direct & sub-contractors.
Ensure all reactive calls are logged and closed on the CMMS, utilising supervisors and administration staff as required.
Work to agreed quality systems, ensuring preventative and remedial actions are taken where necessary as laid down in the quality manual.
Provide technical support to team
Contribute to the appraisal of staff and suppliers
Identify cost effective good working practice on site, including spares holding, bulk replacements, refurbishments, alternative suppliers and maintenance regimes
Ensure best purchasing practise using the companies nominated suppliers.
Ensure that Risk Assessments, COSHH records and safe methods of work records are held on site.
Ensure that records are maintained in compliance with local and national legislation.
Support Account Manager in all internal and external audits that are undertaken.
Ensure that the work schedules are regularly reviewed to ensure best value for money and efficient delivery of services to our client requirements.
Ensure that the correct staff and efficiency levels are maintained on site
Ensure that administration procedures and records are maintained in line with company policy and appropriate industry associations e.g. ISO 9001.
Identify cost effective good working practice on site, including spares holding, bulk replacements, refurbishments, alternative suppliers and maintenance regimes
Exceptional customer relationship skills
Effective, ongoing and structured management of the contract management team
Ongoing Health and Safety reviews across contract portfolio
Leadership ability and understanding of project management
Regular reviews with supervisors and engineering staff to always ensure full compliance
Strong communicator across all aspects of the business
Effective negotiating skills
Monthly Contract Report performance of contract portfolio
Analytical reporting of portfolio contract performance
Planning and organisation skills
Strong aptitude for Sales and Marketing techniques
Regular performance and target reviews of engineering team
Appraisals of engineering team
Holding and execution of Disciplinary hearings
Development of new business opportunities
Support to your line manager
Participate in Duty Manager duties on rolling rota
Person Specification:
Essential
Proven successful working relationships with high end service providers
Self-motivated
Evidence of high quality experience in Building Services.
Time served apprenticeship
C&G/NVQ in mechanical or electrical discipline
Advanced knowledge of Building Management Systems
NEBOSH General Certificate
Sound level of administration and organisational skills
Proven successful working relationships with high end service providers
Self-motivated
Excellent knowledge of Excel and IT programmes
P&L accountability for all contracts
Commercial awareness
Strong communicator
IT Skills Intermediate / Advanced level
Working knowledge of Concept FSI Go
Desirable
18th Edition IEE
NEBOSH Fire Certificate
City & Guilds Refrigerant, Safe Handling
ACS/Gas Safe qualifications
Experience of working with a Shopping Centre/retail environment
Benefits
Were proud to offer a great range of benefits including:
24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
Mental Health support and Life Event Counseling
Get Fit Programme
Financial and legal support
Cycle to work scheme
Access to Perks At Work, our innovative employee app where you can find:
Perks: discounts, gift cards, cashback, and exclusive offers
Life: Search for resources and tools on topics ranging from family and life to health, money and work
Support: Online chat or telephone service for urgent support in a crisis
For more information about ABMs benefits, visit our careers page
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