Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services.
Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety.
Job Summary:
The QRC in Newark specializes in the supply and overhaul of valves and controls for the oil, gas, power, water, and chemical industries, amongst others. Due to increasing activities and growth, we are looking for a Planner / Estimator.
The role of the Planner / Estimator is to be the primary contact for repair and service activities. While working with the QRC Operations Team, the Planner is to execute the commercial functions to communicate with customers and meet their needs. This includes answering technical and commercial questions and providing competitive quotation solutions for repair/service and turnaround jobs. Additional responsibilities include problem solving related to the repair of valves and automations, and hosting visitors as necessary. Travel requirements are around 30%. This job occasionally requires work near moving mechanical machines and parts.
Responsibilities:
* Prepare professional quotations for repair and service for all Flowserve customers, collaborating with multiple groups within Flowserve.
* Provide timely responsiveness to all viable service and repair quotation opportunities.
* Manage the review of all service and repair orders for completeness and correctness.
* Ensure proper order entry, including clean Order Transfer files provided to Planning in the agreed timeframe.
* Coordinate with the Commercial Operations Team on the approval of commercial terms of purchase orders and/or contracts.
* Work closely with our Outside Sales organization to enhance communication and overall selling efforts.
* Communicate with customers daily regarding in-house repair and field services.
* Prepare as-found condition reports for equipment based on technician feedback.
* Comply with Flowserve goals, objectives, and policies.
* Support efforts in QRC locations where a Turnaround Support Project Manager does not exist.
* Travel to customer sites for inspections or surveys, coordinating with the Field service team and QRC Operations team.
* Train customers in maintenance and servicing as necessary.
* Clarify warranty claims and support factories to enhance customer experience.
Qualifications:
* Minimum of an Associates Degree from a college or technical school; or 3-4 years of related customer service experience; or equivalent combination of education and experience.
* Preferably professional experience in automated valve technology and service.
* Experience in offer preparation and processing.
* Good English language skills, both written and spoken.
* Excellent oral and written communication skills.
* Detail-oriented with strong interpersonal and organizational skills.
* Willingness to work overtime as required.
* Computer skills including Microsoft Office, with a willingness to learn new software as required.
* Oracle experience is preferred but not required.
* Working ERP knowledge is beneficial.
* Valve and actuation shop experience is beneficial.
What Flowserve can offer you:
* A unique opportunity and the next step in your Flowserve career.
* A collaborative workplace where everyone respects each other.
* An employer that prioritizes your safety and career development.
Req ID: R-13103
Job Family Group: Sales
Job Family: SA Sales Support
EOE including Disability/Protected Veterans. Flowserve will not discriminate against applicants or employees for inquiring about, discussing, or disclosing their pay or, in certain circumstances, the pay of their co-workers.
#J-18808-Ljbffr