IT Helpdesk Lead Salary: 35,000 - 35,000 GBP per year
At Circle Group we are looking for a Support engineer!
Our tech stack:
Active Directory, Azure, Support, ITIL, Office 365, Cloud
Requirements:
We are seeking an IT Helpdesk Lead with a strong background in technical knowledge and team leadership, ideally from an MSP environment. It is highly beneficial if you have previous experience within IT Managed Services and hands-on experience implementing ITIL best practices. The ideal candidate should also possess familiarity with Microsoft technologies, particularly Microsoft 365, Intune, and Azure.
Your responsibilities are:
In this leadership position, you will actively monitor managed queues to ensure timely ticket allocation and resolution. You will be responsible for the professional growth and performance of your team, conducting regular one-on-one meetings with team members. Providing leadership and supervision to the service desk team is crucial, as is ensuring that engineers consistently update customers via the service desk platform or phone. You will need to ensure service desk engineers correctly identify new tasks and notify account managers, oversee service queues for your direct reports, and maintain adherence to SLA response times.
Category: Support Developer / Engineer
Location: M60 2TQ, Manchester, United Kingdom
Benefits & perks: We offer 33 days of annual leave (including bank holidays), a contributory pension scheme (5% employee, 3% employer), and flexible working hours. You will also have access to full funding for Microsoft certifications and salary uplifts for each exam passed, along with a clear progression path to a Service Desk Manager position. We invite you to join us and thrive in an environment that truly invests in its people.
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