Job Title: IT ProjectEngineer
Location:Waterlooville, Hybrid - 3 days in office, 2 days remote (withoccasional travel to clientsites)
Salary: 38,000 - 45,000
Excellentbenefits: Listed below
Are you an experienced IT professional with apassion for delivering innovative solutions? Do you have expertisein Microsoft 365 and Azure environments and a passion for solvingcomplex technical challenges? If so, this role is foryou!
This MSP is committed toproviding exceptional IT services and solutions that drive businesssuccess. As part of the Specialist Support team, you'll have theopportunity to work on exciting projects, manage critical supportescalations, and contribute to the continuous improvement of theirservices.
TheRole
Working as part of theSpecialist Support Team, as a Project Engineer you will providechange management and adoption via customer onboarding, projectwork or 3rd line support.
Key Responsibilities for theProject Engineer
* Workas part of the team to manage and deliver change management andadoption processes through customer onboardings, project work, or3rd line support.
* Handle 3rd line escalations,providing advanced technical support across endpoint, network, andinfrastructure environments to ensure robust and resilient IToperations.
* Identify and proactively recommendopportunities for process improvements and optimisation of ITsystems.
* Collaborate in solution design andimplementation for both pre-sale initiatives and continuousimprovement projects.
* Deploy and manage Azureresources, including Azure Virtual Desktop, virtual machines, andAzure Files, to support scalable cloudsolutions.
* Administer Windows Serverenvironments, including Active Directory, Group Policy, DHCP, andDNS, to maintain a secure and efficient ITinfrastructure.
* Provide expert support andmanagement of Microsoft 365 products, such as Exchange, SharePoint,OneDrive, and Intune.
* Maintain strongcommunication and collaboration with stakeholders at all levels toensure alignment on project goals anddeliverables.
Skills and Experience for theProject EngineerRole
* Experience workingwithin an MSP
* Proven track record of projectdelivery
* Microsoft 365 including Exchange,active directory
* Azure Administration - AzureVirtual Desktop, virtual machines, and Azure Files, to drivescalable cloud solutions.
* Windows Serveradministration
* 3rd line support experienceacross endpoint, network, and infrastructureenvironments
* Valid drivinglicense
Person Specification for theProject EngineerRole
* Customer-focusedapproach
* Excellent written and verbalcommunication skills
* Proven ability to workcollaboratively within a team
Benefits forthe Project EngineerRole
* HybridWorking: Embrace flexibility with our hybrid workingpolicy, with the office closed on Tuesdays and Thursdays for remoteworking.
* LifeAssurance: Comprehensive life assurance benefits togive you peace of mind.
* PrivateHealthcare: Benefit from our private healthcareplan, ensuring you and your family's health isprioritised.
* ProfessionalGrowth: Accelerate your career progression withdedicated support and developmentopportunities
* AnnualLeave: 28 days holiday including bank holidaysincreasing by tenure
* SpecialLeave: Celebrate your birthday and an extra dayduring Christmas.
* On-siteParking: Take advantage of convenient and freeparking available.
* VolunteerDays: Give back to the community with allocated daysfor volunteer work as a team orindividually.
* Employee AssistanceProgramme: Access support services to help managepersonal and professionalchallenges.
* CasualFridays: Start your day with a complimentarybreakfast and wind down with an afternoon beer everyFriday.