Telephone assessment prioritisation of all patients who contact the Out of Hours Service with urgent medical needs.
Giving appropriate advice to patients and carers in managing their urgent care needs and, if necessary, arranging referral of patients to a range of other services.
This role is Part time, 17.5 hours per week.
Main duties of the job
Using clinical decision software to assess all presentations to the Out of Hours Service, prioritising all calls whilst maintaining good public relations and promoting effective timely access to care.
Ensuring contemporaneous record keeping within the embedded clinical decision software.
Communicate effectively and skilfully with the use of observational and active listening skills and dialogue to ensure that comprehensive patient histories are recorded.
Be accountable for autonomous clinical decision making whilst managing unpredictable workload.
Organise the prioritisation and flow of patient referrals to the multidisciplinary team of call operators, drivers, nurse clinicians, and doctors, highlighting and recording significant events.
Working for our organisation
CWP provides health and care services for local people, including mental health, learning disability, community physical health, and all-age disability care – including the provision of three GP surgeries.
Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.
We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.
CWP is committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.
To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This programme welcomes you to CWP and provides you with information and training to support you in your role.
We welcome applications from people who have direct experience of accessing our services.
Detailed job description and main responsibilities
Please download a copy of the job description for full details.
Recruitment selection processes are based on competence (see Person specification) and values.
CWP recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust’s Values and Behaviours which are ‘the 6 Cs’: Communication, Competence, Courage, Care, Compassion, and Commitment. The supporting information section in your application should therefore reflect your understanding of the Trust’s Values and associated behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website here. If you need any further guidance to help you complete your application, contact our recruitment team via email – cwp.recruitment@nhs.net or by calling 01244 393100.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a ‘Silver’ award with the MOD Defence Employer Recognition Scheme (DERS).
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.
Good luck with your application. We hope to welcome you to Team CWP very soon.
Person specification
Qualifications
* RN1: Adult Nurse
Knowledge and Expertise
* Excellent communication skills – written and verbal
* Good organisational skills
* Ability to manage and prioritise workload
* Extensive current clinical knowledge
* IT literate with good keyboard skills
* Previous experience of facilitating clinical supervision
Experience
* A Registered Nurse (Adult), currently practising with a minimum of 3 years post-registration experience within a community/primary care and/or A&E triage setting
* Previous experience in telephone triage
* Evidence of ongoing professional development
* Previous experience of face-to-face triage/clinical streaming
Employer certification / accreditation badges
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Name: Andy Reed
Job title: Front Door Service Lead
Email address: andy.reed@nhs.net
Telephone number: 07795541283
If you consider yourself Neurodivergent and need help to complete your application form, please contact cwp.recruitment@nhs.net or telephone 01244 393100.
Giving you time to care, space to think and opportunity to grow
We are Cheshire and Wirral Partnership NHS Foundation Trust (CWP). We provide health and care services for local people, including mental health, learning disability, community physical health, and all-age disability care – including the provision of three GP surgeries.
We have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, and Liverpool. We also provide specialist services for the North West as a whole.
Our services are provided in partnership with commissioners, local authorities, voluntary and independent organisations, people who access our services, their carers, and families. The Trust has over 14,500 members and employs more than 4,000 staff across 62 sites, serving a population of over one million people and highly specialist services for two million people.
We offer career opportunities to staff across a range of professions, including:
* Allied health professions - including occupational therapy, physiotherapy, podiatry, and speech and language therapy
* Medical - including psychiatry and general practice
* Pharmacy
* Clinical support roles
* Estates and facilities
* Support services roles - including HR, communications, ICT, finance, and more
At CWP, we believe in giving our staff the time to care, the space to think, and the opportunity to grow.
With vacancies across a range of professions, wherever you’re at in your career journey, you’ll find something to suit you. So why not join our team today?
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