Job Description
You are a Customer Team Leader, part of a friendly team that's dedicated to helping our customers. You'll lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store.
Key Responsibilities:
* Friendly and thoughtful service – giving welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
* Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
* Ensure the store remains safe, legal, and fully operational
* Manage diligence checks and stock accuracy to make shopping a great experience for our customers
* Support your store manager by deputising when they're not working and delivering a variety of HR processes
* Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
About Co-op:
* We do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you
* We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential
* We offer full, paid training and dedicated support for your personal development and career progression
* Benefits include a pension scheme with up to 10% employer contributions, wagestream– a money management app giving you access to a percentage of your pay as you earn it, and virtual healthcare services for you and your family
This job would suit people who have a genuine care for the needs of customers and members, strong organisational and problem-solving skills, and a desire to learn, grow and develop your leadership skills. The flexibility to work a range of different shifts is also required.