Possibility of remote work: Work from office – weekly 3 days ( Tues/Wed/Thurs) Weekend work on rotational basis: every alternate week | half day on both Saturday and Sunday, it will be on-call (no need to log in, but need to be prepared to login in cases of an incident) Contract duration: 6 Location: London JOB DETAILS Role Title: L2 Production Support Required Core Skills: - Java - DB Nice to have skills: Splunk Minimum years of experience: 6 years Detailed Job Description: -Excellent communication skills and person should be more collaborative with multiple internal teams. -Should be interested working in Support projects. Willing to work during weekend shifts on a rotational basis. -Working exp. on Java and DB (either Dev or Support. Should be comfortable in analysing Java code or SQL query) -Good hand on exp. with Splunk usage (No need to have Splunk admin knowledge, but need to have good knowledge on querying, reg-ex. Usage, alerts and dashboards setup etc.) -Need to have Application log analysis skills and prior exp. to troubleshoot issues in production environments. -ITIL / Ticket / Incident managing skills and previous work exp. on the same would be considered. -Should be more pro-active with respect to Production issues and notifying the team about on-going and future predictive issues. -Ensure Client SLAs are met - Manage deliverables for critical applications by working with Business users and understand the IT/business SLA’s. -Collaborate with Dev/L3s on incidents/issue triages and release/change review meetings as well as identify enhancements for application platform stabilization. -Troubleshoot Major Incidents, involving and engaging all necessary teams, create post mortems, and ensure closure of incident.