Apply now Job no: 565444
Work type: Full Time
Location: Horsham
Categories: Sales
· Full Time Position
· Guaranteed base earnings
· Paths for career progression with a trusted national brand
Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.
The Harvey Norman Horsham is seeking a passionate and focused Operations Clerk to join them in delivering Great Service, Always! to their customers.
In this role you will:
* Actively manage Harvey Norman customer repairs & servicing
* Tag faulty products and liaise with our service agents & suppliers, keeping the service database up-to-date
* Keep our customers updated on the status of their repairs and ensure this is completed within an acceptable time frame while providing outstanding customer service
* Process and follow up on orders placed online
* Run weekly reports for repairs/service jobs as required by the Proprietor
* Advise customers of the arrival of stock and organise delivery as requested by the Proprietor
* Be Health and Safety conscious
What we require:
* Experience in (or ability to work in) a customer-focused, successful retail business
* Experience working in a high-volume administration role
* Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
* Customer service champion with very strong communication and interpersonal skills
* Ability to think on your feet and manage your own workflow with great organisational/prioritisation skills
* Familiarity with Australian Consumer Law (desirable)
* Being full of energy, ambitious, confident, and flexible
* Friendly, outgoing, approachable, and work well as a team member
* Ability to service customers while managing work tasks around their needs
* Going above and beyond to provide exceptional customer-focused problem solving
* Experience resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
What we offer:
* Harvey Norman is a strong advocate of career progression with a wide support network for professional development
* An environment where good performance is recognised and rewarded
* A flexible and positive work environment
If this role exhilarates your passion for a new opportunity then please submit your application for consideration.
Advertised: 13 Dec 2024 AUS Eastern Daylight Time
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