Apply now Job no: 565444
Work type: Full Time
Location: Horsham
Categories: Sales
· Full Time Position
· Guaranteed base earnings
· Paths for career progression with a trusted national brand
Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.
The Harvey Norman Horsham is seeking a passionate and focused Operations Clerk to join them in delivering Great Service, Always! to their customers.
In this role you will:
1. Actively manage Harvey Norman customer repairs & servicing
2. Tag faulty products and liaise with our service agents & suppliers, keeping the service database up-to-date
3. Keep our customers updated on the status of their repairs and ensure this is completed within an acceptable time frame while providing outstanding customer service
4. Process and follow up on orders placed online
5. Run weekly reports for repairs/service jobs as required by the Proprietor
6. Advise customers of the arrival of stock and organise delivery as requested by the Proprietor
7. Be Health and Safety conscious
What we require:
1. Experience in (or ability to work in) a customer-focused, successful retail business
2. Experience working in a high-volume administration role
3. Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
4. Customer service champion with very strong communication and interpersonal skills
5. Ability to think on your feet and manage your own workflow with great organisational/prioritisation skills
6. Familiarity with Australian Consumer Law (desirable)
7. Being full of energy, ambitious, confident, and flexible
8. Friendly, outgoing, approachable, and work well as a team member
9. Ability to service customers while managing work tasks around their needs
10. Going above and beyond to provide exceptional customer-focused problem solving
11. Experience resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
What we offer:
1. Generous staff discounts
2. Harvey Norman is a strong advocate of career progression with a wide support network for professional development
3. An environment where good performance is recognised and rewarded
4. A flexible and positive work environment
If this role exhilarates your passion for a new opportunity then please submit your application for consideration.
Advertised: 13 Dec 2024 AUS Eastern Daylight Time
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