Job summary Putting Patients First is at the heart of what we do at Billinghay Medical Practice. Do you share the same values? Then this exciting opportunity may be just what you are looking for. Here at Billinghay Medical Practice, we have an exciting opportunity for a Receptionist to join the team. We are looking for the right candidate to work 17 hours a week, alongside our reception team. The contracted hours would be Working pattern Wednesday- 8:00-12:00 Thursday- 7:30-16:00 Friday- 13:30-18:30 The ideal candidate will have experience as a GP Receptionist however, full training will be provided for the right candidate. Interviews are due to take place week commencing 27th January 2025. We are a forward thinking Practice, always putting patient medical care at the forefront of every decision. We are routinely in the top 10 for patient satisfaction in Lincolnshire. Main duties of the job The successful candidate will work as part of an excellent, experienced reception team, who remain adaptable and considerate to changes within General Practice and the NHS. The successful candidate will- Be the first point of contact for all patients calling or entering the Practice. Support patients by booking appointments and assisting them to submit Ask My GP requests. Complete daily administrative duties to support the workflow of information to the relevant departments/ clinicians. Answer and action GP, Nurse and Practice Team enquiries to the best of their ability The successful candidate will have a sensitive and empathetic approach alongside a flexible, cooperative, professional nature, and the desire to put patient safety and quality of service at the forefront, are all essential characteristics that we will be looking for. About us Billinghay Medical Practice is a rural and caring practice which provides a range of services for the 5,000 patients who are registered with us. We have a skilled and experienced team comprising of 3 GPs, 3 Nurse Practitioners, Clinical Care Co-ordinator and an excellent nursing team. Alongside these we have a highly motivated and competent Reception / Administration and Dispensary teams. We strive to ensure every patient receives excellent medical services from all members of staff within the Practice. We treat all patients and staff with dignity, independence, respect and honesty in an environment that is accessible, safe and friendly. Date posted 02 January 2025 Pay scheme Other Salary £11.47 an hour Contract Permanent Working pattern Part-time Reference number A1458-24-0007 Job locations 39 High Street Billinghay Lincoln LN4 4AU Job description Job responsibilities The successful candidate will project a positive and friendly image to all patients and other visitors, while dealing with queries in a professional, courteous and efficient way. Duties and Responsibilities: The following are the core responsibilities of a Receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Answer all telephone calls, signposting and transferring calls where appropriate Answer all appointment queries Giving out results when required Complete ambulance transport bookings Deal with general enquiries, compliments, and complaints Contacting other providers, responding to urgent/ 999 calls Register new patients and temporary residents Complete the deduction process for required patients Greet and direct patients and visitors, ensuring all visitors are checked in Maintain and monitor the Practice daily appointment ledger Action all incoming post and emails Complete all assigned tasks Ensure outstanding queries are explained and handed over to the next shift Respond to the needs of healthcare staff during clinics Collect payments from payments for non-NHS services Job description Job responsibilities The successful candidate will project a positive and friendly image to all patients and other visitors, while dealing with queries in a professional, courteous and efficient way. Duties and Responsibilities: The following are the core responsibilities of a Receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Answer all telephone calls, signposting and transferring calls where appropriate Answer all appointment queries Giving out results when required Complete ambulance transport bookings Deal with general enquiries, compliments, and complaints Contacting other providers, responding to urgent/ 999 calls Register new patients and temporary residents Complete the deduction process for required patients Greet and direct patients and visitors, ensuring all visitors are checked in Maintain and monitor the Practice daily appointment ledger Action all incoming post and emails Complete all assigned tasks Ensure outstanding queries are explained and handed over to the next shift Respond to the needs of healthcare staff during clinics Collect payments from payments for non-NHS services Person Specification Qualifications Essential GCSE (or equivalent) English & Maths at Grade C or above Desirable NVQ in Administration Experience Essential Experience working with the general public/ patients Experience using Microsoft Office including Word and Excel Awareness and understanding of GDPR, data protection and patient confidentiality Desirable Experience of working as a GP Receptionist Experience of using SystmOne Skills/ Knowledge Essential Excellent Communication skills (both written and oral) Strong IT skills Effective time management and able to plan and organise own workload Ability to work as a team member and autonomously Problem solving & analytical skills Ability to follow policy and procedure Desirable Understanding of medical terminology Person Specification Qualifications Essential GCSE (or equivalent) English & Maths at Grade C or above Desirable NVQ in Administration Experience Essential Experience working with the general public/ patients Experience using Microsoft Office including Word and Excel Awareness and understanding of GDPR, data protection and patient confidentiality Desirable Experience of working as a GP Receptionist Experience of using SystmOne Skills/ Knowledge Essential Excellent Communication skills (both written and oral) Strong IT skills Effective time management and able to plan and organise own workload Ability to work as a team member and autonomously Problem solving & analytical skills Ability to follow policy and procedure Desirable Understanding of medical terminology Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Billinghay Medical Practice Address 39 High Street Billinghay Lincoln LN4 4AU Employer's website https://billinghaymedicalpractice.co.uk/ (Opens in a new tab)