Due to continued growth, we have newly created Reporting & Planning Coordinator role, based at our Redditch site on a permanent basis.
You will assist the Reporting & Planning Manager in pro-actively managing work orders which are aged, running out of SLA, awaiting parts, hire, permits, two man and accepted quotes mitigating the risk of failure.
Working 5 days out of 7 in a week with work window between 7am and 7pm.
Responsibilities
* Support Manager to monitor all work orders to ensure they are on track to meet the agreed SLAs.
* Identify work orders that are at risk of failing to meet SLA requirements and take immediate action to address potential issues.
* Manage work orders requiring parts and ensure these are completed within SLA parameters or being escalated appropriately.
* Identify process gaps to drive performance with work order management, addressing oldest work orders or work orders which have had excessive ETA moves and managing through to completion.
* Collaborate with engineering teams, dispatch, and other stakeholders to implement corrective actions to mitigate risks.
* Act as the central point of contact for complex work orders, ensuring clear communication between teams.
* Liaise with customer service teams to communicate any potential delays to customers and manage expectations.
* Provide support to team members on best practices for work order management.
* Attend meetings with key stakeholders to support analysis and findings.
Skills Required
* Knowledge of field-based planning & scheduling operations is preferable including good knowledge of CAFM, and customer service best practices.
* Understanding and experience of the retail industry desirable.
* Problem-Solving: Capable of quickly identifying issues and developing effective solutions.
* Communication: Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
* Attention to Detail: High level of accuracy and attention to detail in monitoring SLAs and managing risks.
* IT literate with experience of MS Office applications i.e. Word and Excel.
* Excellent administration and time management skills.
* Ability to work under pressure and meet tight deadlines.
* Process management & continuous improvement ethos.
* Relationship management - team working / collaborative.
You'll be a confident, self-motivated, empathetic individual with strong communication skills. You'll be detail conscious with a strong focus on achieving a high level of customer service. You'll be capable of handling sensitive and confidential information capturing this onto multiple IT systems whilst working with conflicting deadlines.
This is a 40-hour per week role, working 7am - 7pm across 7 days, therefore flexibility is required.
For this role, you'll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!
In Return for Your Hard Work We Would Offer You:
* Salary: £28,938 per annum, depending on experience.
* Up to 4% discretionary bonus scheme, subject to achievement of targets.
* 25 days annual leave + Bank Holidays.
* Generous contributory pension scheme of matched contributions between 5% and 6%.
* Life Assurance.
* Learning & Development opportunities.
* Funded Training Sponsorship Scheme.
* Cycle to Work Scheme.
* Healthshield Scheme.
At Arcus we are passionate about individual development which is why we are proud to offer industry-leading Learning & Development opportunities to all our staff across our organisation.
To be considered for this position please submit your application via the 'apply' button.
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