Are you passionate about people and want to make a difference in people's lives? Are you interested in empowering people to take charge of their health and wellbeing? Would you like to become a part of an innovative approach to healthcare? Are you capable of leading and motivating a team?
We are seeking a proactive and caring individual who has experience leading a team, with excellent interpersonal and communication skills. You will be flexible, self-motivated, and well-organised, demonstrating compassion, understanding, and empathy towards others. Experience working in Primary Care as a Social Prescribing Link Worker and addressing the wider determinants of health is ideal.
Main duties of the job
To lead and take overall responsibility for the Personalised Care Team within the Primary Care Network by providing experienced SPLW leadership and guidance.
As the Lead Social Prescribing Link Worker, you will hold additional responsibilities as the line manager for all SPLWs and Care Coordinators within the team, providing day-to-day management and support as required.
Enable yourself and the team to provide personalised support to individuals, their families, and carers to take control of their wellbeing, live independently, and improve their health outcomes. Develop trusting relationships by giving people time and focusing on "what matters to me." Take a holistic approach based on the person's priorities and the wider determinants of health.
Co-produce a personalised support plan to improve health and wellbeing, introducing or reconnecting people to community groups and statutory services.
Work together with local partners to ensure that local VCSE organisations and community groups are sustainable and that community assets are nurtured, making them aware of small grants or micro-commissioning if available, including providing support to set up new community groups and services where gaps are identified in local provision.
About us
Cheltenham Peripheral Primary Care Network has always been innovative and led the way with roles to support Personalised Care, with an established team of Social Prescribing Link Workers and Care Coordinators who work collaboratively across the Network. As part of a multidisciplinary team, the Primary Care Network supports 53,000 patients across 5 Practices located on the edge of Cheltenham covering Charlton Kings, Leckhampton, Bishops Cleeve, and Winchcombe. We are looking to recruit the right person to lead the team to develop the next chapter in Personalised Care.
Job responsibilities
1. Maintain professional skills and competencies to promote and support the team to achieve service priorities.
2. Lead the personalised care team, supporting HR processes including timesheets, appraisals, holiday requests, and one-to-ones.
3. Coordinate the team to ensure that care is delivered in a safe, effective, and personalised manner.
4. Ensure all new referrals are triaged, coordinated, and allocated to team members with appropriate competencies.
5. Participate and represent the team at multidisciplinary meetings within the locality and Primary Care network as determined by the Deputy Clinical Director.
6. Monitor and track referral information relevant to the Personalised Care team, providing the PCN Management team with performance information.
7. Identify and support training needs of the Personalised Care Team, facilitating ongoing development.
8. Inform and guide non-clinical and clinical staff within the Network on available community services and how patients can access them.
9. Assist with the recruitment and selection of new staff and implement appropriate induction and training pathways.
Person Specification
Personal Attributes & abilities
* Ability to listen, empathise, and provide person-centred support in a non-judgmental way.
* Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
* Commitment to reducing health inequalities and proactively reaching people from all communities.
* Able to inspire trust and confidence, motivating others to reach their potential.
* Effective communication skills, both verbally and in writing, with people, families, carers, community groups, partner agencies, and stakeholders.
* Ability to identify and manage risk when working with individuals.
* Strong awareness of when to refer people back to other health professionals/agencies.
* Able to provide leadership and complete work tasks.
* Ability to maintain effective working relationships and promote collaborative practice.
* Commitment to collaborative working with local agencies.
* Demonstrates personal accountability, emotional resilience, and works well under pressure.
* Ability to organise, plan, and prioritise on own initiative, including under pressure.
* High level of written and oral communication skills.
* Ability to work flexibly and enthusiastically within a team or independently.
Qualifications
* NVQ Level 3, Advanced level or equivalent qualifications or working towards this level.
* Demonstrable commitment to professional and personal development.
* GCSE grade A to C in English and Maths.
* Training in motivational coaching and interviewing or equivalent experience.
Skills and Knowledge
* Recruitment of staff and wider HR processes.
* Demonstrable supervision and leadership skills.
* Responsible for staff appraisals.
* Data management and use of Excel spreadsheets for analysis and presentation of management data.
* Support staff with One-to-One meetings.
* Understanding of the wider determinants of health, including social, economic, and environmental factors.
* Knowledge of community development approaches.
* Knowledge of IT systems, including ability to use word processing, emails, and the internet.
* Knowledge of motivational coaching and interview skills.
* Knowledge of VCSE and community services in the locality.
* Awareness of GDPR.
* Awareness of safeguarding children & adults.
* Knowledge of the personalised care approach.
* Knowledge of Excel spreadsheets.
* Knowledge of Primary Care Contracts.
Experience
* Experience of developing and coaching a team.
* Experience of Social Prescribing in a Primary Care Network.
* Experience working in a community development context, adult health and social care, learning support, or public.
* Experience supporting people, their families, and carers in a related role (including unpaid work).
* Experience working with the VCSE sector (in a paid or unpaid capacity), including with volunteers and small community groups.
* Experience of partnership/collaborative working and building relationships across various organisations.
* Experience leading a team in a Primary Care Network.
* Experience in data collection and providing monitoring information to assess the impact of services.
* Experience supporting people with their mental health, either in a paid, unpaid, or informal capacity.
* Experience working in a multidisciplinary team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.
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