ReBound are looking to welcome a dedicated customer focused Client Manager who excels at building and nurturing customer relationships, has exceptional communication skills and a proven track record of driving client delight. This is a full-time permanent position working at our Telford site but be trusted to work in a hybrid manner and in return you will get a highly competitive salary plus a solid career and development programme from the start.
You’ll be driving and improving our overall customer satisfaction through building and maintaining effective relationships through regular contact with our customers whether that be via calls or site visits. As our Client Manager you take pride in delivering best-in-class customer care services by being the prime contact for your clients and maintaining regular contact daily.
Develop an understanding of your key client’s business using a variety of sources and identify any commercial opportunities
Align the ReBound Commercial Strategy to support the delivery of business objectives across all client accounts
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Experienced Customer Service/Account Manager background
Commercial awareness; Analytically strong to assess and interpret data and come up with the best approach
Ability to demonstrate creative problem-solving experience
Here at ReBound we will make sure all our colleagues have a comprehensive onboarding programme from day 1 and throughout the start of their journey, including ongoing training and development programmes. You will also be trusted to work in a hybrid manner as we recognise flexible working is important to our colleagues.
We care about our colleague’s health and wellbeing and as such offer our colleagues private h#
We offer our colleagues a generous holiday allowance plus the chance to purchase up to 10- additional holidays per year. What’s even better is for each full year of service we also award our colleagues with an additional holiday day per year.
If you are passionate about building lasting client relationships and driving business success, we encourage you to apply for this exciting opportunity as a Client Manager.