Who we are Big Yellow is the UK’s favourite self storage company. We don’t sell space here, we’re here to help with life changing situations - whether that’s moving home or welcoming a new family member, we're here to make that transition as easy and stress free as possible. If helping people is your thing, then this is THE job for you. We’ve been leaders in UK self storage since 1999 with more than 100 stores across the country. We’re constantly evolving and changing for the better. We’re on a mission to become an even greener business with initiatives like solar power and paperless transactions. What you’ll be doing When a customer visits our stores, their experience starts with you. As a Sales Advisor, you’re not just sitting at a till and you’re definitely not moving boxes - you’re helping people through the biggest moments of their lives. Think of this as a hybrid role: part customer service, part sales, and part facilities management. No day is exactly the same. Here are some of the things you’ll get up to day-to-day: With a good understanding of our customers’ needs, you’ll help them decide what the best solution is for them. You’ll maximise sales at every opportunity by promoting our products and services. You’ll offer the highest quality of customer service in person, via email, or phone. Completing daily health and safety walkarounds, you’ll help maintain the general cleanliness of the site. You’ll carry out general administrative tasks on our database. Who we’re looking for We’re putting personality over CV credentials. Are you: Friendly, warm, and do you enjoy meeting people from different walks of life? A great listener with a genuine interest in helping people? Able to work well both on your own and as part of a team? Hungry to learn and wanting to expand your skill set? Good at managing your time? What we can give to you At Big Yellow, we value our people and ensure we look after them. Here are some of the perks we offer: Quarterly bonuses averaging around 10-12% a year of salary. 28 days holidays (including bank holidays). An additional day off for your birthday. Great pension and sharesave schemes. Travel benefits - cycle to work scheme, free onsite parking, and season ticket loans. Family-friendly policies such as extended maternity pay, shared parental leave, and adoption leave. Nurturing career support including comprehensive induction training, development programmes, online resources, apprenticeships, workshops, and days off for volunteering. At Big Yellow, we are dedicated to building a diverse, inclusive, and authentic workplace. We welcome applications from people from all backgrounds, regardless of race, gender, religion, sexual orientation, age, or disability. If you require any adjustments to our interview process, please let us know.