We are currently recruiting for a Contracts Administrator for a full-time role in a manufacturing company.
Working hours are 8am to 430pm Monday to Friday.
Job Purpose:
* Responsible for day-to-day account management and administration.
* To act as front-line liaison between the customer, their requirements, and internal operations.
* To liaise efficiently and effectively between the customer and internal departments to ensure the customer receives the highest possible level of service.
The main responsibilities in this role will be:
* Responding to customers’ requests for quotation and ensure timely turnaround.
* Provide customer acknowledgement of schedules, and ensure effective two-way communication throughout.
* Answer customer enquiries in an effective, efficient, and professional manner.
* Carry out regular contract reviews with customers.
* Attend regular Production meetings, ensuring focus on contract customer deliverables and commitments.
* Escalate delivery impacts to line management.
* Provide monthly forecast financials based on orders to meet contract budgets set.
* Ensure accurate updates to customer order delivery status.
* Raise any concerns with line manager as and when necessary.
* Carry out any other ad-hoc duties as requested by the line manager, and/or Directors.
* Provide ideas for continuous contract customer experience improvements.
Candidate Specification:
* Excellent communication and interpersonal skills.
* Familiar with the use of the electronic parts catalogue.
* Proven experience in administrative tasks.
* Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
* Knowledge of QHSE Legislation.
* Strong organisational skills with the ability to multi-task.
* Attention to detail and problem-solving skills.
* Proven experience to work as part of a team.
* Displays a good attitude towards work, and the aims and objectives of the company