Support Services Engineer - Onsite (Southampton)
Salary: £40,000
Position Overview:
As an Onsite Support Services Engineer, you will be able to provide technical support to end-users. This role has been specifically created to service one of our longstanding clients in the Southampton area.
It is an excellent opportunity to showcase your technical expertise. Your remit will include incidents, problems, requests or help with particular projects, subject to client need. This role would suit someone who is comfortable working standalone in an onsite capacity, and as a subject matter expert providing a whole range of IT support.
Responsibilities:
Some of the responsibilities you can expect to be involved with include:
1. Consulting with clients on their technical needs
2. Responding to queries and complaints, finding the best resolution and maintaining customer contact
3. Taking ownership of tickets allocated by client or operational teams, effectively managing them through to resolution or escalation
4. Having the responsibility of ensuring successful sign-off, delivery, and handover to support services post project completion
5. Assessing and reporting potential risks
6. Reporting on customer feedback
7. Ensuring all documentation is created, updated, and completed, including the maintaining of asset information and configuration...