Join a thriving MSP providing IT support. The role will be predominantly office-based, with some customer visits around Sussex and Hampshire. THE ROLE: Operating the IT Helpdesk and providing IT support to a wide variety of clients, supporting infrastructure, hardware, and software. Receive and resolve calls from the helpdesk and manage user expectations – by phone, email, and in-person. Troubleshooting and diagnosing hardware and software faults, escalating if necessary. Deployment of new hardware and software alongside existing upgrade schemes. Occasional involvement in project work. Assisting the Support Team Leader in aiding other team members. Managing your own tickets, ensuring that they are kept up to date. Approximately 30% of time spent onsite with customers' resolving hardware and software issues. KEY SKILLS & EXPERIENCE IT support experience covering: Active Directory Windows 10/11, Windows Server (bonus points for macOS) Office 365 Azure Hardware Backup & Firewall configurations (experience with Acronis & SonicWall desirable) And: Full, clean driving license SALARY & BENEFITS: £25,000 - £30,000 20 days holiday public holidays Pension Cycle to work scheme Free onsite parking Company laptop, phone, and accessories Please apply today Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to