East Suffolk and North Essex NHS Foundation Trust
About
East Suffolk and North Essex NHS Foundation Trust is one of the largest NHS organisations in the region, employing over 12,000 staff and serving a population of almost 800,000 residents. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients' own homes.
We are an ambitious trust with a simple vision, to provide the communities we serve with excellent healthcare and build a better future for the people of East Suffolk and North Essex. To help us do this, we will work closely with our local partners to deliver more of the joined-up services and care our residents need.
For our staff and our patients we have the same philosophy: time matters. We concentrate on removing or improving the things we do that don't work for our patients. For our staff, this means more time to care for patients and greater opportunities to develop skills and experience. We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
To be the best, we need to attract and keep the best staff. Our size puts us in a strong position to grow, providing more of the latest services. Our scale provides exciting opportunities for development, innovation, research, education and training. Support from technology and logistics help us see patients at the right time.
If you are passionate about patient care, want to develop your skills and knowledge and if your ambition matches ours, it's time to work together.
Key details
Location: Colchester Hospital, Town: Colchester, Postcode: CO4 5JL, Major / Minor Region: Essex
Contract type & working pattern: Contract 12 months (Fixed Term/Secondment until 31st June 2026), Hours Full time - 37.5 hours per week
Salary: £24,071 - £25,674 per annum, Salary period: Yearly
Grade (NHS AfC: Band 3)
Specialty: Main area ICT Support, Interview date: 20/03/2025
We are one of the largest NHS organisations in England. Our scale provides exciting opportunities for development, innovation, research, education and training.
Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits.
Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT's core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job Overview
We're looking for ICT support technicians to join our busy ICT team in supporting the implementation of our new electronic patient records system Epic. These posts are fixed term posts to help the trust prepare for and support the go live of Epic. You'll be forming the team that will be visiting every area of the acute hospital as well as several community locations, testing to ensure all workstations meet the requirements for Epic.
No two days are the same within ICT and you will be working with different technologies and providing support for staff who use a wide range of clinical and non-clinical software and hardware.
We're busy rolling out new hardware to help with patient care and you will be involved and key operative in this rollout and ongoing management. You'll also be involved in all aspects of 2nd line supporting, helping our colleagues in our acute hospitals and with travel to our community sites too.
This is an outstanding opportunity for aspiring and rising ICT technician with technical skills and the desire to learn and expand on their knowledge.
You will have a base site of Colchester Hospital, with a requirement to attend at Ipswich Hospital at least once per week.
Our current service operates Monday - Friday 0800-1700, this may in the future change to include 7-7 coverage with differing start and end times to your shift/duty, and candidates should be aware.
Advert
* To test and sign off compliance of trust computers for Epic use.
* To replace failing devices in clinical and corporate areas.
* To act as an escalation point for junior colleagues for technical issues.
* To provide 2nd line support to the Trust and to other team members adhering to Service Level Agreement timescales and requirements.
* To provide assistance with the deployment of the Trust's IP & analogue Telephony solutions providing technical & administration support.
* To install, maintain and troubleshoot desktop hardware and software.
* To carry out any work necessary to upgrade PCs and applications to conform to Trust standards.
* To troubleshoot the Trust's printer estate logging calls with the supplier and managing calls through to resolution.
* To provide assistance, advice, and fault resolution to users of Trust IT equipment, systems, and network, working to agreed SLAs.
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offers a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Detailed Job Description And Main Responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Please note that where response levels are exceptional we may close the post before the specified date, therefore early application is recommended.
Please make sure that you read the Job Description and Person Specification attached and that your statement in support reflects this as your application will be judged against these criteria.
Secondment - if you are interested in undertaking a role on a secondment basis, please ensure that you have discussed this with your current line manager prior to submitting your application. Please note if you are already an employee of ESNEFT fixed term roles will only be offered on a secondment basis.
When providing reference details please provide email addresses so references can be sought promptly to cover the last 3 years of employment.
Successful candidates may be charged for their DBS check. Please ensure you read the information found in the attached DBS Information document.
The Trust is committed to its staff and their development and to equal opportunities and diversity. Applications are welcomed from all sections of the community.
Whilst we welcome applications from all and your application will be considered on individual merit, if you are offered a position and require a Skilled Worker Certificate of Sponsorship we may not be able to process your application to the final stage due Home Office eligibility.
In submitting an application form, you authorise East Suffolk and North Essex NHS Foundation Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.
We would like to take this opportunity to thank you for your interest in East Suffolk and North Essex NHS Foundation Trust; we look forward to receiving your application for employment.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Experience
Essential criteria
* Experience of supporting a multi-vendor environment.
* Proven experience in an IT support /systems management capacity with experience of supporting a complex multi-vendor environment.
* Problem solving / troubleshooting basic technical issues.
Desirable criteria
* NHS IT experience.
Knowledge
Essential criteria
* Basic networking skills.
* Basic IP Telephony System Support.
* Network documentation concepts.
* Knowledge of Microsoft Windows Operating Systems and MS server Products.
* Knowledge of network printing.
* Working knowledge of MS OFFICE product suite.
* Anti-Virus solutions.
* Basic analytical skills and the ability to apply them towards the investigation of existing installations.
Desirable criteria
* NHS/CFH Applications.
* Cisco / Extreme configuration and support.
* SNMPC Network monitoring.
* Mitel IP Telephony Support.
* SCCM/Zenworks Administration.
Qualifications
Essential criteria
* 5 GSCSs at Grade C or above, or equivalent, including Mathematics and English.
* Microsoft Qualified or similar.
Desirable criteria
* HND Computer Science or similar.
* ITIL qualification.
Personal
Essential criteria
* Ability to discuss problems and work in conjunction with 3rd parties on fault resolution.
* Good manual dexterity is essential.
* Written skills are essential to produce documentation.
* Verbal skills should be of sufficient levels to communicate effectively.
* Creativity and the ability to think laterally are essential for solving technical issues.
Documents
* Job Description & Person Specification
* DBS Information
* ESNEFT Values and Behaviours
* Value of joining NHS Pension
* Staff Networks
Further details / informal visits contact
Name: Mark St John-Green, Job title: IT Support Manager, Email address: [email protected], Telephone number: 07943754330 #J-18808-Ljbffr