Are you looking to join a business that offers a genuine ‘people first’ culture? Here at Chubb Fire & Security we have an opportunity for a Customer Service Coordinator to join our team based in Staines-upon-Thames TW18 3AG on a full time, permanent basis. About Us, Our Culture & What We Can Offer You Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people. SALARY: Up to £30,00 per annum (dependent on experience) 25 days holiday, plus bank holidays Free Onsite Parking Cycle to Work Scheme Employee Referral Scheme (£1000) Company Pension Scheme Life Assurance (4 x Basic Salary) Employee Scholarship Scheme A Central Benefits Platform offering a wide variety discounts Childcare Vouchers Health & Wellbeing Resources Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence What You’ll be Doing as Customer Service Coordinator As a Customer Service Coordinator within Mechanical Team no two days will be the same, but you’ll always strive to provide the best customer service experience to all internal and external customers. Pro-active management of outstanding jobs – order, service and callouts. Management of visit reports and quotations in uploading to customer portals. Resolution of customer disputes including liaison with other areas of the business as necessary To build professional business relationships with customers Management of visit reports and quotations in uploading to customer portals To attend weekly/monthly calls with the customers WORKING HOURS: Hybrid role that involves working three days per week in the office, with Friday being a mandatory attendance day | 37.5 hours per week | Monday to Friday | 9.00am – 5.00pm What We Would Like You To Bring You‘ll be a natural communicator, with an ability to build rapport with both our customers and your colleagues Solution focused – Strive to understand and resolve potential issues when talking with customers / internal stakeholders Solid IT literacy - We use multiple systems, both inhouse portals and Microsoft platforms Consistently remains calm under pressure – Some calls may be of an urgent nature Open minded and willing to learn - Learning in a fast-paced and ever-changing environment, isn’t for the faint hearted but we will endeavour to set you up for success Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level. LI-DP1 Additional Information About Us, Our Culture & What We Can Offer You Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us. BR-CB