Job Summary
This role provides administrative support to our patients, students, clinical teams, and university colleagues. From booking appointments, issuing letters, and answering patient queries to coordinating outpatient clinics and supporting our clinical colleagues, there's never a dull moment!
Main Duties
* First point of contact for all service users and visitors to the clinic reception, greeting in a professional and friendly manner and notifying the appropriate person of individuals' arrival.
* Responsible for the management of clinics and waiting lists within their Specialty Management Group.
* Prepare and update clinical records for all patients booked within Dental Services ensuring that appropriate records such as referral letters are attached/scanned appropriately in accordance with Trust Policies and Procedures.
* Support clinic preparation by identifying and chasing any missing information such as histopathology, blood results, imaging, etc.
* Handle face-to-face and telephone queries or complaints and escalate as necessary.
* Responsible for the management and booking of appointments on the Electronic Dental Records (EDR) and Patient Administration System (PAS) in accordance with Dental Services Standing Operational Procedures (SOPs).
* Contact patients who have not attended their appointments to ascertain the reason why and re-book a new appointment if appropriate.
* Ensure all patients outcomes are updated on the EDR at the end of each day.
* Liaise with transport and interpreting services when required and escalate any issues to the appropriate staff.
* Participate in the rotational tasks across Specialty Management Groups which includes ensuring all telephone lines are appropriately covered by staff at all times.
* General administrative tasks as required, including printing, copying, and scanning.
Person Specification
Experience Essential
* Previous admin experience
* Previous experience of working with the general public
* Experience of working with a range of professionals
Qualifications Essential
* GCSE/CSE level C or equivalent in Mathematics and English or equivalent administrative experience
* RSA 2 or equivalent experience in typing or word processing
* Level 3 NVQ in Business Administration or equivalent administrative experience.
Skills/Knowledge Essential
* Excellent communication and organisational skills.
* Excellent keyboard skills.
* Evidence of extensive use of computer programmes; Outlook, Microsoft Office, Excel
* Ability to work as a member of a team.
* Outstanding Customer Service Skills
* Ability to follow tasks through to completion.
* Ability to work under pressure.
Personal Qualities Essential
* Able to work on own initiative and be self-motivated
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. #J-18808-Ljbffr