Are you ready to be part of something
extraordinary? At Ham Yard Hotel, we are not just a hotel - we are a
destination where luxury meets unparalleled service. We are on the lookout for
a dynamic Central Restaurant Reservations Agent to join our thriving team and
contribute to our continued success.
Firmdale Hotels is renowned for its unique
blend of luxury, charm, and exceptional service. Each of our properties exudes
its own character, offering guests an unforgettable experience. At Ham Yard
Hotel, located in the heart of London's vibrant Soho, we pride ourselves on
creating an atmosphere that is both welcoming and sophisticated.
As a Central Restaurant Reservations Agent,
you will play a pivotal role in ensuring our guests' dining experiences are
nothing short of exceptional.
Responsibilities:
* Handling restaurant and bar reservations with
precision and efficiency.
* Collaborating with supervisors to organise
seamless table plans for each shift.
* Managing reservations and bookings for a
variety of special events hosted across our hotels and restaurants.
* Providing in-depth knowledge of Firmdale's
establishments, including menu details and daily specials, to assist
guests in making informed choices.
* Delivering top-class customer service by
anticipating and exceeding guests' needs.
What you Need:
* Previous experience in a similar role,
preferably within the hospitality industry.
* Meticulous attention to detail to ensure accuracy
in reservation management.
* Strong organisational and communication skills
to coordinate effectively with team members.
* A customer-centric mind-set, with a genuine
desire to provide unforgettable experiences.
* Enthusiasm and a positive attitude that shines
through in every interaction.
What
We Offer:
* Competitive annual salary of £27,318 plus service charge.
* Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching. Health cash
plan (including contributions towards dental, optical, alternative
and complementary therapies)
* Discounted cinema tickets,
gym membership, travel, retailers and restaurants
* Complimentary meals on shift
* Referral bonus scheme for
recommending top talent
* Flexible scheduling without
split shifts
* Dry cleaning service for
work attire and discounted personal dry cleaning
* Enhanced holiday allowance
based on length of service
* Season ticket loan for
convenient commuting
* Ongoing training,
professional development, and fully funded English lessons
* Regular social events, team
activities, and fitness sessions
* Benefits like cycle to work
scheme and annual long service awards
* One allocated paid day per
year for volunteering work
* Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an
international, award winning group of 11 luxury hotels and 10 bars and restaurants
in London and New York. World renowned for their unique interiors and
exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have
been recognised by the hospitality and travel industries for the great work
our teams have achieved. To name a few of our recent awards and accolades:
* Times Best Places to
Work 2024
* The Kings Award for
Enterprise 2024 for outstanding contribution to International Trade
* Manager
of the Year – Helle Jensen – Cateys 2024
* Hotel
Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
* Food
& Beverage Manager of the Year - Pedro Paulo - Hotel Cateys
2024
* Ham Yard Hotel - two AA
Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well
as an AA Breakfast Award
* Dorset Square Hotel –
One AA Rosette for Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel -
Travel & Leisure ‘IT List’ best hotels in the world
* Whitby Hotel, Crosby
Street and Warren Street - Michelin keys
* The Soho Hotel and Ham
Yard - Conde Nast Traveller 2023 Top Hotels in London.
* Number Sixteen - Best
Boutique Hotels in London, The Times, 2024.
You can see a full list of our
awards and accolades here:
If you're ready
to embark on a rewarding journey with Firmdale Hotels and contribute to our
legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!
In line with the Asylum and Immigration Act 1996, we do require all
applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.