Communicate effectively and with a friendly manner with all staff groups and families. To pass on any messages given in role to the appropriate person as soon as possible Contact next of kin on admission, discharge, update on care changes and appointments Adherence to the Trusts Equal Opportunities policy in the work place Respond to requests for information and, where appropriate, pass on information to others, maintaining confidentiality. Deal with day-to-day telephone enquires to the department Collect and sort departmental post and filling of patients notes Maintain and update paper-based records and IT based information as required. To process any documentation as requested and appropriate to department (e.g. booking in and out of medical records, processing stationary orders etc.