Providing cover and assistance to the Patient Services Advisors as and when required Moving resources in the moment to ensure that contact volume is met with the correct level of resource. You will work closely with the Patient Services Managers to ensure that all site daily tasks are carried out, including, but not limited to: o Sorting on-site IT issues o Ensuring appropriate reception cover o Completion of administrative tasks within the practice o Upholding of company standards. Maintaining excellent communication across the site and with others in Aspiro Helping the Patient Services Managers implement new processes and procedures and supporting the team during the implementation phase. Taking a positive active and / or administrative role in site meetings where required Assisting the reception team with their role providing help and support where required, assisting with training, and taking note and acting on feedback from colleagues. Promoting and demonstrating excellent customer service Supporting colleagues to maintain an efficient, hardworking and friendly working environment Able to handle verbal complaints. Helping the Patient Services Managers by anticipating potential problems such as shortages of staff, appointment availability and potential room availability issues Providing reception / telephone call cover where required Ordering stock and keeping an overview of stock levels to ensure a sufficient supply Having an overview of the upkeep of notice boards and general reception / waiting areas to ensure there is up to date information and that general housekeeping is to the correct standard Assisting in the induction and training of new staff Helping to monitor and oversee the annual review booking required for Quality Outcomes Framework and other enhanced services Performance Standards Evidence of 'Leading By Example' and acting as a 'Role Model' for colleagues Daily tasks are carried out within agreed timeframes Positive evidence of involvement in Site, Team and Group meetings Evidence of site operating efficiently with relevant communications present and understood in a variety of formats Please see the attached document for more information