Povzetek delovnega mesta
We are seeking a highly organized and customer-focused Commercial Assistant to join our team in a permanent, full-time, office-based position. The ideal candidate will provide essential support to the account management team, assist with new briefs, wins, pricing, and technical queries, and build strong relationships with customers. This role requires collaboration with various departments, including regulatory, design, operations, supply chain, and quality control, to ensure a seamless customer experience.
Key Responsibilities:
* Support account managers in managing new briefs, wins, and pricing requests.
* Develop and maintain trustful relationships with customers, acting as their primary point of contact when account managers are unavailable.
* Answer technical queries, collaborating with the regulatory team and using our bespoke documentation system to ensure accurate information is provided.
* Organize sample orders and handle customer inquiries related to samples.
* Set up new products in the system, ensuring accurate pricing, and up-to-date information.
* Coordinate factory trials for customers, working closely with the customer service team.
* Collaborate with account managers and relevant departments to streamline processes and drive efficiency.
* Maintain accurate records of customer information, pricing, and product information.
Skills and Qualifications:
* Excellent written and verbal communication skills.
* Strong customer service orientation and problem-solving abilities.
* Highly organized and detail oriented.
* Ability to thrive in a fast-paced, deadline-driven environment.
* Proficient in Microsoft Excel (moderate).
* SAP and CRM (e.g., Salesforce) experience is a bonus (however in-house training will be provided).
Position Details:
* Permanent, full-time role
* Office-based position
* Location: Wellingborough, UK
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